Develop Digital roadmap for MMDU in line with MM Hospital division. Conduct Digital maturity assessment – yearly to gauge digital adoption. Develop and maintain SLAs for network/system support for smooth ticket resolution. Develop & implement cyber security & data security policies as applicable.ERP supportManage functional ERP system support. Closely work with department HODs to identify & mitigate implementation gaps. SME for ERP Operations, integration points, shared entities & flows. Oversee expedited resolution on ERP support tickets.System supportOversee issue resolution & SLAs of IT systems Responsible for MS windows, /Office, Linux, Antivirus server, DHCP, DC, ADC, DNS, NTP server installation and support, TPT software support – installations, upgrades, maintenance, OEM support follow-up etc.Network & Hardware SupportOversee network & hardware infrastructure 100% uptime for smooth operations – Lan, Wan, ILL’s, server, switch, router, firewall, wifi-AP, printers, All-In-One, laptop, desktop, projector, digital wall panels, Smart Board, UPS
Job Title
Senior Information Technology Engineer