Position: Voice-Bot Delivery Intern Location: RemoteHere’s what you should know about Convin, before you apply : Founded by IIT Delhi Alumni, Convin is a conversation intelligence platform that helps organisations improve sales/collections and elevate customer experience while automating the quality & coaching for reps, and backing it up with super deep business insights for leaders.At Convin, we are leveraging AI/ML to achieve these larger business goals while focusing on bringing efficiency and reducing cost. Who are our clients: We are already helping the leaders across Health-tech, Ed-tech, Fintech, E-commerce, and consumer services like Treebo, SOTC, Thomas Cook, Aakash, MediBuddy, PlanetSpark. But as the list is growing at tremendous pace, we are looking for folks who are excited about taking this to the market with us.Still looking for more information, then check our website why you should apply: If you love AI, understand SaaS, love selling and looking to join a ship bound to fly- then Convin is the place for you.Key Responsibilities: Configure and customize AI-powered voicebots based on client requirements. Analyze customer conversations to optimize workflows and enhance bot accuracy. Identify gaps in current configurations and propose improvements. Work closely with developers to fine-tune speech recognition models. Create clear, concise documentation for configuration processes and client usage. Work closely with the Sales and CSM Team to deliver exceptional customer experience. Work directly with clients to understand their specific needs and customize solutions accordingly.Skills & Qualifications: Strong analytical and problem-solving skills. Familiarity with speech recognition technologies and natural language processing (NLP). Expertise in prompt engineering, with the ability to design and fine-tune conversational flows effectively. Excellent communication skills and a customer-focused mindset. Ability to work collaboratively with cross-functional teams.Preferred Qualifications: Basic knowledge of machine learning models and AI technologies. Knowledge of SaaS platforms and AI/ML is a plus.Here’s What happens after you apply? 1. Within 4 days of your application - our HR team will reach out to you to schedule a quick chat with one of the interviewers. 2. If there’s a fit, the 2nd round will be scheduled within a week. 3. The whole hiring process will be completed within 15 days of your application. What makes this role a perfect opportunity? ●Expand your knowledge : You get to buy a course or book worthRs. 1000every month (we reimburse it). And, the best part? It doesn’t have to be related to your job! It can be a novel, a gratitude journal, or anything that helps you learn something new. ●Learn Fast : Amazing amount of learning that will help you shape your career and pave the path for entry into one of the most lucrative industries in India right now. ● The fast-growing startup has no limits on what you can learn and gain in terms of experience.
Job Title
Voice-Bot Delivery Intern