We are looking for Store Manager for Kerala Location Locations: Kerala (Cochin & Trivandrum)Roles & Responsibility :Store Operations: Oversee all aspects of store operations, ensuring adherence to Standard Operating Procedures (SOPs). Maintain accurate reports to track progress and identify areas of improvement. Ensure the availability and proper planning of stock to meet customer demands.Performance Management & Team Leadership: Lead, coach, and develop the store team to achieve performance objectives. Conduct team briefings, reviews, and ensure clear communication of goals and expectations. Handle escalations with urgency and professionalism. Foster a healthy and collaborative work environment while leading by example.Customer Experience: Deliver the right mix of products and services to meet and exceed customer expectations. Possess excellent customer handling and communication skills to build long-term relationships.Visual Merchandising: Ensure the store layout and displays are visually appealing and aligned with brand standards.Market Intelligence: Gather timely and accurate market insights and trends to support business growth. Leverage market intelligence to refine product offerings and promotional strategies.Audits & Compliance: Ensure strict adherence to store audits, quality checks, and timely deliveries.Be a Role Model: Demonstrate attention to detail in all aspects of the business. Uphold and model company values and professional standards at all times.Qualifications & SkillsExperience: Minimum 5 years in premium brand retail, upmarket stores, or as in luxury retail chains. Experience in electronics or a related field is highly desirable.Skills & Competencies: Strong leadership and team management skills. Analytical mindset with effective problem-solving capabilities. Exceptional communication and interpersonal skills. Proficiency in managing escalations and maintaining customer satisfaction.Technical Knowledge: Knowledge of stock planning, inventory management, and SOP adherence. Familiarity with retail POS systems and business reporting tools.
Job Title
Store Manager