Role:Customer Service Executive – US Process Location:Nehrunagar, Ahmedabad Shift:8:00 PM IST to 6:00 AM IST (Night Shift) Salary:23K CTC to 30K CTCKey Responsibilities: Customer Engagement: Handle outbound calls for the US process to meet medical compensation targets. Build rapport with customers and ensure a positive, high-quality experience.Performance Delivery: Meet or exceed daily, weekly, and monthly targets. Consistently achieve KPIs and SLAs.Process Adherence: Follow established scripts and protocols for smooth client interactions. Stay updated on process changes.Quality Assurance: Deliver accurate information while maintaining call quality standards. Act on supervisor feedback to enhance performance.What We’re Looking For: Strong communication skillswith fluency in English. Adaptabilityto a fast-paced environment. Willingness to work night shifts to cater to US clients. Preferred:Experience in outbound sales, lead generation, or medical compensation processes.Why Join Us? Competitive salary withperformance-based incentives. A supportive environment with opportunities forprofessional growth. Be part of a team deliveringworld-class service.
Job Title
Customer Service Representative