Role Description Branch Manager - TRS is responsible for Operations Ensure maintenance of quality of service, customer satisfaction and effective service recovery Coordinate and integrate all functions and services in the location Implement systems for smooth operation and monitor operational efficiency of the branch. Handle crisis situation. Liaison / maintain PR with clients, suppliers, associates, Govt. Bodies, Appropriate Authorities etc. Sales & Servicing Develop new clients and increase business from existing clients to meet budgeted figures. Collate and analyze market and performance information ( MIS in the prescribed format). Achieve the set targets (budget) Handle major complaints.Finances Prepare annual budget for the branch. Monitor fund flow management and practice expense control as per norm. Monitor receivable as per norm. Ensure statutory compliance. Ensure report back /MIS with analysis is sent to Corporate office.HR & Administrative Monitor overall branch administration for branch efficiency Recruitment of best suited employees for the branch. Appraisal of the team to monitor their performance. Ensure implementation and monitor statutory compliance Maintain ISO standards as per quality assurance work manual Management of contractual employees Competencies: Strong Sales and Mktg skills & competencies System and quality orientation Market, industry and trade knowledge Commercial acumen Leadership and people management Resource control and administrationEducational Qualification: Graduate / Hotel Management MBA in Marketing or Finance Experience: Minimum 10-15 years in the trade, of which 5 - 7 years should be as a branch head in a reputed travel management company.
Job Title
Branch Manager