This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. DESCRIPTION: FBA Seller Coaching team is looking for an enthusiastic candidate to become part of Fulfilment by Amazon team based in Hyderabad, India. The Seller Coaching Manager is responsible for his/her direct reports performance in delivering investigations and coaching to sellers, and for the development of the team. With his/her team of SMEs and Associates, he/she supports the Inbound coaching program, identifies coaching priorities with the Program Manager (stakeholder), reviews the coaching results and proposes follow up actions. He/She looks for opportunities to automatize and simplify, to increase the team output. Key job responsibilities - Managing a team of Seller Coaching specialists, providing leadership and administrative support, focusing on career development; - Focusing on performance management and operational optimization; - Driving quality within the Seller Coaching process with regular audits, cooperating with business partners; - Liaising with tech team to improve Seller Coaching processes; - Continuous improvements - enforce vendor and product compliance standards with FBA Merchants. BASIC QUALIFICATIONS: - Any graduate and above (or) an equivalent degree from accredited institutions. - 2+ years of employee and performance management experience - 1+ year with successful experience in driving projects (operations) - Seller / Vendor / Customer Support Experience with Strong Business acumen - Highly Analytical with Ability to Quickly Identify Value and Opportunity in Complex Operating Models - Ability to organize, prioritize and schedule work assignments. - Ability to develop, plan, and implement short and long-range goals (both for individuals and for the team). - Ability to thrive in an ambiguous and fast-paced work environment. - Self-driven leader with demonstrated ability to proactively drive and manage an operations team. - Excellent communication skills and stakeholder management. Note: This is not a VCC or hybrid role. Candidate should be open to work from office all 5 days. PREFERRED QUALIFICATIONS: - The ideal candidate will have experience in analyzing data, seller communication and a strong customer focus. - He or she will be an inspiring team member and adapt quickly reacting to a changing environment. - Additionally, he or she will have a background in FBA and a proven sense of delivering operational excellence. - Interest in and experience with partnering closely with technology teams strongly preferred Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Job Title
myGwork | Seller Coaching Manager - Concessions (Level 4), FBA Support Operations