Company Overview:Hawaii Tech Support, established in 2004, is an IT Partner committed to empowering Hawaii’s economy with reliable and secure IT solutions. Certified as a Microsoft Small Business Specialist, we value trust, helpfulness, and compassion in our client partnerships.Position Summary:We are looking for a proactive Helpdesk Engineer to deliver first-line technical support for hardware, software, cloud applications, and networks. This is a remote, work-from-home position, open to candidates based in Pune. The role requires working in graveyard shifts to align with client needs. Candidates must be open to late-night working hours.Key Responsibilities Provide technical support via phone, email, or chat. Diagnose and resolve hardware, software, and network issues. Manage IT support tickets, ensuring timely resolution. Install, configure, and update systems and applications. Maintain technical documentation and user guides. Set up new users and manage permissions. Educate users on best practices to improve productivity. Perform basic network administration tasks. Support IT infrastructure upgrades and technology rollouts. Conduct routine checks to ensure the integrity, security, and performance of IT systems.Required Skills & Qualifications Experience as a Helpdesk Engineer or similar role. Proficient in Windows and macOS operating systems. Knowledge of networking (DNS, DHCP, TCP/IP). Familiarity with RMM tools. Expertise in Microsoft 365 administration and troubleshooting. Basic understanding of cybersecurity principles. Experience with remote desktop applications and helpdesk software. Certifications like CompTIA A+, Security+, or MCP are advantageous. Excellent communication and multitasking skills.
Job Title
Hawaii Tech Support | Helpdesk Engineer