Job Title

Candidate is responsible for ensuring best service to the customers on behalf of Maestro Realtek,CRM is implemented successfully to engage the Booked customer’s and understand their needs by giving after sales service.The candidate is responsible for following Strategic and operational focus.Lead the CRM team and manage the entire post-sales customer lifecycle.Develop and implement customer service policies, procedures, and standards.Act as the escalation point for complex customer issues and ensure timely resolution.Monitor and improve CRM processes to increase efficiency and customer satisfaction.Collaborate with internal departments (Sales, Legal, Projects, Accounts, etc.) to resolve customer queries.Oversee documentation, agreements, and compliance with RERA and other regulatory bodies. Manage timely demand letters, payment collections, and coordination for handovers and possession.Conduct regular training sessions for CRM staff to ensure quality service delivery.Analyze customer feedback and generate reports for continuous improvement.Drive initiatives for customer engagement and loyalty.Qualifications & Skills:-Graduate or Post graduate from a recognized university , MBA preferred.8-12 years of experience in CRM roles, with at least 3 years in a leadership capacity in real estate.Strong knowledge of real estate post-sales processes and customer lifecycle management. Excellent communication, interpersonal, and problem-solving skills.Proficient in CRM software and MS Office Suite.Customer-centric mindset with strong leadership and team management skills.Preferred Attributes - Knowledge of RERA and other real estate compliance norms.Good oral and written communication skillsWell versed with MS officeAbility to meet tight deadlinesPerks & Benefits:-Best in industry