About Us: Established in 1967, KAYTENT Industries started its journey with manufacturing and supplying of Tents, Tactical Equipment such as High-Altitude Rucksacks, Tents, Web equipment, Sleeping Bags to the Indian Army, UN & Para Military Forces. Kay Tent has developed itself as an OEM Manufacturer of backpacks to some of the leading luggage & Laptop brands.Job Overview:We are looking for a dynamic and detail-oriented E-commerce Sales & Operations Manager to handle and execute sales operations across multiple online marketplaces, including Amazon, Flipkart, Meesho, FirstCry, and other e-commerce platforms. The ideal candidate should have strong knowledge of product listings, inventory management, order processing, sales tracking, and promotional campaigns to ensure seamless online sales execution.Location: GurgaonKey Responsibilities:Manage E-commerce Sales Operations: Oversee the complete sales cycle from product listing to order fulfillment on various online platforms.Product Listing & Optimization: Create, update, and optimize product listings with accurate descriptions, keywords, and images.Inventory & Stock Management: Monitor stock levels, coordinate restocking, and prevent overselling.Order Processing & Fulfillment: Ensure timely processing, packaging, and shipping of online orders while tracking deliveries.Sales & Performance Analysis: Monitor sales trends, prepare performance reports, and suggest strategies for growth.Promotional Campaigns: Coordinate discount offers, festive sales, and ad campaigns to boost product visibility and revenue.Customer Service & Query Handling: Address customer inquiries, resolve complaints, and ensure a high customer satisfaction rating.Return & Claim Management: Handle product returns, refunds, and claims efficiently.Compliance & Account Health: Ensure all platform policies and guidelines are followed to maintain account health and avoid penalties.Coordination with Internal Teams: Work closely with the warehouse, logistics, finance, and marketing teams to streamline e-commerce operations.Key Requirements:Experience: 5+ years of experience in managing e-commerce sales and operations.Platform Knowledge: Strong expertise in Amazon Seller Central, Flipkart Seller Hub, Meesho, FirstCry, and other relevant marketplaces.Skills:Proficiency in listing, keyword optimization, and pricing strategies.Understanding of order fulfillment and logistics management.Hands-on experience with e-commerce analytics and sales tracking.Education: Bachelor's degree in Business, Marketing, or a related field.Technical Skills: Familiarity with Excel, Google Sheets, and e-commerce management tools.Soft Skills: Strong analytical, problem-solving, and communication skills.Preferred Qualifications:Experience in handling hygiene products and backpacks category.Knowledge of e-commerce marketing strategies such as SEO, PPC ads, and social media promotions.Prior experience with inventory management software and ERP systems
Job Title
E-commerce Sales & Operations Manager