Job Title

Job descriptionRole PurposeAn individual contributor or People manager managing DMs and/or AMs. Working with internal and external stakeholders who would consult him/her for finding solutions to various business problems - training.Do1. Plans, designs, develops, delivers and certifies trainers & master trainer on adult learning principles, facilitation skills & coaching skills2. Collaborates with LOBs and cross- functional project teams to identify training needs3. Conducts needs assessments to identify and evaluate training needs, develop training and instructional solutions, and assess training4. Provides and/or assists with consulting in all aspects related to training for organization-wide initiatives and projects; participates in the design, development and implementation of training programs of a broad organizational scope.5. Plans, designs, develops, delivers and consults on various training projects and instructional programs, using instructor-led, train-the trainer, electronic/web-based, and/or multimedia training methods and formats.6. Recommends and/or implements innovative solutions, modifications and enhancements to training programs.7. Lead and deliver consulting engagements including client expectation management, quality control and delivery assurance, issue management, client insight and value capture, work planning and execution, and effective client communications8. Researches and studies advancements in learning management systems (LMS), educational technologies, and instructional design methods; evaluates the effectiveness of training and development programs, utilizing appropriate data collection instruments and procedures.9. Recommends and/or implements innovative solutions, modifications and enhancements to technology training programs; facilitates and encourages the adoption of technical platforms to enhance the delivery of academic and/or instructional content.DeliverCapacity to work and contribute to a team environment as well as work independentlyStrong organizational skills, ability to work with multiple groups to perform Application mapping with multiple groups.Possess good delivery and execution skills, and able to resolve dependencies and conflictsManage multiple tasks in a dynamic, deadline-driven environment.Captivate, Storyline or similar content designing & authoring toolsTraining analytics to design training solutionsRole and Responsibilities (not an exhaustive list)Ensure all training goals and objectives are met at an account levelCreate and implement learning service integration and transition plans, ensuring that all necessary activities are performed in a timely and effective mannerManage and coordinate the integration and transition of learning services, collaborate with customers to ensure that all requirements are metDevelop and maintain positive relationships with all stakeholdersEnsure compliance and execution of all training practices as defined for the business. Can design and deploy a new training framework if neededWork with internal and external customers to ensure that the organization's learning management system is configured to support the integration and transition of learning servicesAssess and report on learning service performance, providing regular updates to stakeholders on the agreed goalsCreate, maintain, and report details of all work done in a timely manner to various stakeholders as per the agreed timelinesFacilitate learning service reviews and improvement initiatives, collaborating with learning service providers and customers to identify areas for improvementManage and allocate resources as per business needs; ensure that the SOW terms are always metMentor new and existing resourcesFocus on maximizing Customer Experience while optimizing costsContribute to the development of short and long term strategic business goalsRetaining talents and enhance employee satisfaction for the aligned business Minimum RequirementsMust have Training domain experience in Trust and Safety space of at least 3 yearsPeople leadership experience of 5+ yearsMust have led a team of deputy managers for at least 2+ yearsMust have Knowledge of learning and development best practicesA proven track record of training program development and managementExcellent leadership skillsTraining delivery experience in a large scale operationsGood to have Knowledge of Lean Six Sigma concepts Content Design & Development Skills Experience in handling LMS activities