Job Title

About Sutherland:Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes, and enduring relationships.SutherlandUnlocking digital performance. Delivering measurable results.Position Overview:Sutherland is seeking a highly motivated and self-starting Business Analyst / Business Process Analyst with experience in change management to join our dynamic team. This senior-level role offers an exciting opportunity to drive process improvements across various functions, with a specific focus on talent management, hiring processes, and HR systems.Key Responsibilities:Process Mapping & Optimization:- Lead efforts to map and optimize business processes, including both as-is and to-be states. Collaborate with cross-functional teams to identify process inefficiencies and design scalable solutions.Talent Management Processes:- Ensure that talent management processes, from recruitment to employee development and retention, are aligned with best practices and organizational objectives. Provide recommendations for process improvements that enhance the overall talent lifecycle.FMEA & Risk Analysis:- Conduct Failure Mode and Effects Analysis (FMEA) to identify potential risks in business processes, assess their impact, and implement corrective actions. Use data-driven approaches to anticipate and mitigate operational risks.Six Sigma Methodology:- Utilize Six Sigma methodologies, with a preference for a Black Belt certification (or Green Belt minimum), to lead process improvement projects and drive operational excellence across the organization.Hiring Process Expertise:- Develop and optimize hiring processes to enhance efficiency and candidate experience. Ensure alignment with legal requirements and organizational standards.HRMS & ATS Systems Knowledge:- Provide expertise in HR and talent platforms across the entire employee lifecycle, with a specific focus on streamlining workflows and improving system integration. SmartRecruiters experience is a plus. Knowledge of SAP SuccessFactors or similar HRMS platforms is beneficial.Cross-Functional Collaboration:- Work closely with HR, IT, operations, and other departments to ensure seamless implementation of new processes and technologies. Act as a process champion for continuous improvement initiatives.Change Management:- Lead change management efforts for process transformations, ensuring smooth transitions for employees and stakeholders. Provide training and guidance to teams as needed.Performance Metrics & Reporting:- Establish and track key performance indicators (KPIs) to measure the effectiveness of implemented processes. Present findings to senior leadership and provide actionable recommendations for continuous improvement.Project Leadership & Stakeholder Management:- Manage multiple high-impact projects simultaneously, ensuring they are delivered on time, within scope, and in alignment with business objectives. Engage and communicate effectively with stakeholders across all levels of the organization.Required Qualifications:Education:- Bachelor’s degree in business administration, operations management, HR, or a related field.Experience:- 5+ years of experience in business process management, with at least 3 years in a senior role. - Strong experience in talent management processes and hiring workflows. - Hands-on experience with ATS systems (SmartRecruiters experience is a plus). - Proficient in HRMS systems (e.g., SAP SuccessFactors, Workday), with the ability to optimize workflows and integrate systems. - Proven experience in Six Sigma (Black Belt preferred, Green Belt acceptable) and applying process improvement techniques (FMEA, Lean, etc.). - Demonstrated experience in leading cross-functional teams and driving process transformation.Skills & Competencies:- Expert-level proficiency in process mapping and optimization (e.g., Visio, Lucid Chart). - Strong analytical skills and the ability to interpret complex data. - Excellent problem-solving abilities and attention to detail. - High level of communication and interpersonal skills, including the ability to communicate effectively and influence key stakeholders across the various change initiatives. - Proven track record of working independently and managing large, complex projects. - Ability to manage competing priorities and deliver results under tight deadlines.Preferred Qualifications- Certifications: - Six Sigma Black Belt or Green Belt. - Process mapping certifications or other related qualifications (e.g., Lean Management). - Project management certification (e.g. PMI, Prince 2) highly desirable - System Expertise: - Good working knowledge of ATS systems, e.g. Smart Recruiters, iCIMS required. - Knowledge of SAP SuccessFactors, Workday, or other major HRMS systems is highly desirable.Key Competencies- Leadership: Demonstrated ability to lead change and inspire others towards achieving process excellence. - Collaboration: Ability to work with senior leadership and cross-functional teams, building consensus and ensuring alignment across departments. - Self-Motivation: Ability to drive results independently, prioritize tasks, and manage multiple projects simultaneously. - Strategic Thinking: Ability to see the big picture and align process improvement initiatives with overall business objectives.What We Offer- Comprehensive benefits package, competitive salary, and performance-based bonuses. - Opportunities for professional development and certifications. - A dynamic and inclusive workplace culture with global opportunities. - Work with a talented team in a fast-paced, global environment.