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Please Note:Requirement: You must complete a small project to be considered for this role. To be considered, email and express your interest in the Operations Specialist position. Ensure that you put the job title that you're applying for in the email subject line. Include your resume and cover letter, and we will respond to you with the project details for you to complete.About UsPlayhouse Media owns one of the most popular adult AI companionship applications, among other exciting AI startups in its portfolio. We're a rapidly growing team of 10-50 people, seeking a dedicated Operations Lead to join our team. Our platform provides users with personalized AI companions, and we're looking for someone who can help ensure our customers have an exceptional experience.The RoleAs our Support Operations Lead, you will be the primary point of contact for all customer support inquiries, working directly with our Chief Operations/Product Manager. This is an excellent opportunity for someone who thrives in a startup environment and wants to grow with our company, eventually leading a team of support staff as we expand.Key ResponsibilitiesHandle all customer support requests through Discord and email within a 24-48 hour response windowUtilize our custom support dashboard to resolve customer issues independentlyAddress various support requests including technical problems, subscription issues, refund requests, content moderation, and general inquiriesUse AI tools like ChatGPT, ClaudeCommunicate effectively with management about recurring issues or process improvementsProvide daily updates on support activities and any notable trendsEventually lead and manage additional support team members as the company growsRequired Qualifications1-2+ years of customer service/support experienceProfessional level English communication skills (written and verbal)Strong critical thinking and problem-solving abilitiesExperience with Discord and GmailFamiliarity with AI tools such as Claude or ChatGPTComfort handling adult-oriented content and discussions with maturity and professionalismAbility to work independently while following established protocolsStrong de-escalation skills and empathetic approach to customer concernsPreferred QualificationsExperience in a startup or scaling environmentBackground in subscription-based services or content platformsCommunity management experienceProactive mindset and ability to suggest process improvementsPersonal QualitiesPatient and calm demeanor when handling challenging situationsEmpathetic approach to understanding customer needsDetail-oriented with excellent follow-throughAdaptable to changing priorities in a growing businessProactive communication styleHours and Compensation6 days a week part-time remote position (20-25 hours per week)Compensation: ₹25,000-₹30,000 per monthOpportunity for increased compensation as the platform and your responsibilities growGrowth OpportunitiesPotential to expand into broader operational rolesPath to becoming a team leader as the company scalesOpportunity to help shape support processes in a growing companyApplication ProcessPlease submit your resume along with a brief cover letter explaining:Your relevant customer support experienceYour experience with AI tools or platformsWhy you're interested in working with usImportant NotesWe're looking to fill this position quicklyIf your notice period is longer than 2 weeks, please only apply if you can work part-time throughout your notice period