Job Title

Job Summary:We are looking for a proactive and detail-oriented Online Reputation Management Executive to join ourteam. This role will be focused on monitoring, managing, and enhancing the company’s onlinereputation across various platforms. The ideal candidate will be responsible for responding to customerreviews, monitoring brand sentiment, and supporting ORM strategies to ensure the brand maintains apositive image online.Key Responsibilities:● Monitor Online Presence: Regularly track brand mentions on social media platforms, reviewsites, and other online forums to monitor sentiment and identify areas of concern or praise.● Customer Feedback Management: Respond to customer reviews and comments in a timely andprofessional manner. Ensure that both positive and negative feedback are acknowledged andaddressed according to the company’s guidelines.● Content Monitoring: Keep an eye on brand-related content across the web, ensuring that itreflects the company’s values and messaging. Identify and escalate any negative content orpotential reputation threats.● Proactive Reputation Building: Assist in implementing strategies to improve the brand’s imageonline, including fostering positive customer reviews and testimonials.● Data Analysis and Reporting: Track and report on key metrics related to online reputation, suchas review sentiment, response times, and overall brand perception. Provide regular updates tothe ORM Manager and other relevant teams.● Crisis Support: Assist in managing reputational risks by identifying negative trends and workingwith senior team members to address them.● Collaboration: Work closely with the marketing, customer support, and PR teams to ensureconsistency in the company’s messaging and help drive positive online conversations.Qualifications:● Bachelor’s degree in Marketing, Communications, Public Relations, or a related field.● 1-2 years of experience in Online Reputation Management, Social Media Management, or DigitalMarketing.● Familiarity with ORM tools (e.g., Google Alerts, LocoBuzz, Hootsuite) and basic social mediaplatforms.● Strong written and verbal communication skills, with the ability to interact with customers in aprofessional and empathetic manner.● Ability to analyze online sentiment and generate actionable insights.● Detail-oriented and organized, with a focus on maintaining a positive brand image.Desired Skills:● Knowledge of SEO and digital marketing strategies.● Ability to adapt communication style to different audiences.● Strong team player with a collaborative mindset.Salary: 25-30k per month