Job Title:Patient Service PartnerWe have a new startup in healthcare space with one simple mission—to develop a healthcare platform for timely trustworthy, compassionate, and accessible care for every family. Our personal experiences led us to build a service that feels like family, ensuring no one has to navigate healthcare services, medical emergencies and caregiving alone.Summary:The Patient Service Partner is responsible for managing a high volume of inbound and outbound calls, addressing patients, customer and supplier inquiries, onboarding customers, resolving complaints, marketing and providing information about products and services. This role requires excellent communication skills, problem-solving abilities, and a commitment to customer satisfaction.A Patient Service Partner serves as the primary liaison between the company and its customers, handling inquiries, resolving issues, and ensuring a positive customer experience. Below is a comprehensive job description tailored for this role:Key Responsibilities:Handle Inbound and Outbound Calls: Manage large volumes of calls in a timely and professional manner, following communication scripts when necessary. At least 10 hours availability for 5 days and sometimes up to 6 days is expected.Customer Inquiry Resolution: Respond to customer questions and concerns about products, services, or policies, providing accurate and satisfactory answers.Patient Onboarding: Documenting patient/customer healthcare and related informationCalling services providers, ambulances, caregivers and other healthcare partners to request services and request quotes in a timely mannerIssue Resolution: De-escalate situations involving dissatisfied customers, offering patient assistance and support to resolve issues effectively.Product and Service Promotion: Inform customers about new products, services, and policies, and seize opportunities to upsell when appropriate.Account Management: Review customer accounts, providing updates and information about billing, shipping, warranties, and other account-related items.Collaboration: Work with other patient service partners, suppliers, and other professionals to improve customer service and share best practices.Training Support: Assist in training new employees and inform them about the company’s Patient Service Partner Record Keeping: Maintain detailed records of customer interactions, transactions, comments, and complaints.Compliance: Adhere to all company policies, procedures, and regulatory requirements.Qualifications:Education: Graduation; Excellent communication skills in English, conversational skills in Hindi, additional education or certifications in customer service or related fields are a plus.Experience: Previous experience in a customer support role is preferred but not required.Skills:Excellent verbal and written communication skills.Strong active listening and problem-solving abilities.Familiarity with CRM concepts, systems and practices.Ability to multitask, prioritize, and manage time effectively.Customer focus and adaptability to different personality types.Working arrangement:Environment: Remote; likely to require evening or weekend shifts depending on company needs.Salary Range 20 K -30 K including variable quarterly bonus and depending on the performanceWhy join us?We provide best-in-class learning opportunities, best-in-industry compensation and abundant opportunities for career growth and fast-tracking promotions for high performers.Join us to make a significant impact on how users interact with our products, ensuring a seamless and enjoyable user experience
Job Title
Patient Service Partner