Job Title

We are looking for a skilled CSM Developer to design, develop, and implement customer success management solutions. The ideal candidate will have experience with CSM platforms like Gainsight, Totango, or Salesforce Service Cloud, and a passion for enhancing customer experiences through technology.Key Responsibilities- Develop and customize CSM platforms (e.g., Gainsight, Totango, Salesforce) to meet business needs- Design and implement workflows, automation, and integrations to streamline customer success processes- Collaborate with Customer Success teams to understand requirements and translate them into technical solutions- Build and maintain dashboards, reports, and analytics to track customer health and engagement- Troubleshoot and resolve technical issues related to CSM platforms- Ensure data integrity and security within CSM systems- Stay updated with the latest trends and best practices in customer success technologyQualifications- Bachelor's degree in Computer Science, Information Systems, or a related field- 3+ years of experience developing or customizing CSM platforms (Gainsight, Totango, Salesforce, etc.)- Proficiency in programming languages such as JavaScript, Python, or Apex- Experience with APIs, webhooks, and system integrations- Strong understanding of customer success metrics and KPIs- Excellent problem-solving and communication skills- Certifications in relevant CSM platforms (e.g., Gainsight Administrator) are a plusWhy Join Us- Competitive salary and benefits- Opportunity to work with cutting-edge customer success technologies- Collaborative and inclusive work environment- Flexible work options (remote/hybrid)- Career growth and professional development opportunitiesApply NowSend your resume to careers@ with the subject line "CSM Developer Application - [Your Name]."