About Anu MertonAnu Merton is a new eCommerce brand based in Bangalore & Jaipur with a mission to share the great Indian jewellery tradition with the make affordable, handmade Indian jewellery and apparel available to the whole world.About the PositionWe are seeking an empathetic and communicative client relationship executive to join our team. The ideal candidate will be a proactive communicator who thrives in a dynamic environment and possesses a strong passion for listening, writing and of course, jewellery!The Ideal CandidateEmpathetic listener and communicatorDecent typing speed Good command of the English languageProactive, patient, friendly and thoughtfulJob SummaryJob title: Client Relationship ExecutiveJob location: On Site - BengaluruWorking hours: 10:00am-7.00pm - Monday-Saturday (exact times can be discussed)Roles/Responsibilities - Customer SatisfactionRespond to customer communication on the phone, whatsapp, email and social mediaInform customers on the status of their ordersCoordinate with product team to evaluate customer requirementsKeep records of customer interactionsRoles/Responsibilities - SalesCall customers with failed transactions to close sales opportunitiesRecommend products to customers if desired products aren’t ready to shipGenerate payment links to complete sales opportunitiesUpload products/videos on pinterest and youtubeRoles/Responsibilities - MerchandiseHelp fill out details required for thorough product detail pagesUpload new products to wordpress as requiredTrack customer search behavior and fix searches that bring up no resultsTrack collection and banner performanceSalaryUpto 3.6 LPA depending on experienceJob LocationAnu Merton Office, Indira Nagar
Job Title
Client Relationship Executive