Job Title

We are a leading international Recruitment service provider.We are currently working with a Chicago based IT Product company.They are looking for Senior Service Desk Engineer. This is completely work from Home position. Candidates who are willing to work from Home will only be shortlisted.Position : Senior Service Desk EngineerWork Timing: 7:00pm - 4:00am (IST)Experience: 6+ yearsAttractive BenefitsFill time positionWork From Home (5 Days a week)Attractive Salary + Other benefitsMedical Insurance for family + Training in latest technologies + Many moreTechnical SkillsWindows Workstation AdministrationAbility to administer Windows 10/11 work stations, settings and configuration. Troubleshoot typical issues with performance or errors.Windows User AdministrationAbility to add/remove/delete user profiles. Copy profiles and data. Setup workstations and decommission them based on defined procedure.A.V/EDR/MDR AdministrationAbility to use industry standard A.V/EDR/MDR platforms and administer common settings, setup new assets under configuration, monitor signals and respond based on prescribed processes.Backup AdministrationAbility to use industry standard backup software for workstation and server backups. Configure backups, monitor daily reports and restore file/workstation/server backups as needed based on prescribed processes.Privilege ManagementAbility to use industry standard privilege management software to control privileged access. Add users to software, allow/disallow access based on prescribed process.Security AdministrationAbility to use security software to administer email security. Add users, monitor signals and respond to security events based on prescribed process.Windows AD/DC/DHCP/DNS AdministrationAbility to add/disable/remove users, change passwords, review DHCP and DNS configuration.O365 User AdministrationAbility to add/edit/remove users, convert mailboxes/shared mailboxes, reset passwords, setup basic email settings for DKIM, DMARC.Office Productivity Suite AdministrationAbility to add/edit/remove Office 365 applications (Outlook, Word, Excel). Manage configuration and trouble shoot common configuration and issues.Non-Technical SkillsOrganization SkillsAbility to stay organized and use prescribed methods for ticket/request processing and tracking multiple incidents/issues/requests.Communication SkillsAbility to communicate with clients effectively and timely about their requests or incidents. Ability to communicate with team members and management about issues/challenges faced.Time Management SkillsAbility to manage time effectively between routine maintenance and incidents/requests and projects.Attention to DetailAs position requires troubleshooting, attention to detail and ability to analyze incidents or requests is required for resolution and on-going learning.Experience with Ticketing/Project Management SystemsAbility with industry standard ticketing/project management system is required. Training for our internal use platforms will be provided.Interested please share your cv on recruitment1@ along with the following details.Total Experience :Current Salary:Expected Salary:Notice Period:Current Location:--Thanks and Regards,Shruti KotianTeam Lead - FMS DivisionCrystal Solutions Ltd.Leading International Recruitment Service ProviderMumbai, India