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Job Title: Customer Service Executive Non-Tech Freshers only (Voice Process)Location: ChennaiJob Type: Full-timeShift: Night Shift (24/7 work environment)Job Description: We are looking for a motivated and detail-oriented fresher to join our team as Process Associate. The ideal candidate will be comfortable working night shifts and in a 24/7 work environment. As an Analyst, you will be responsible for solving customer queries through calls and emails, ensuring a high level of customer satisfaction.Key Responsibilities:Handle customer queries and issues via phone and email in a timely and professional manner. Maintain accurate records of customer interactions and transactions. Collaborate with other departments to resolve customer issues.Monitor and report on key performance indicators (KPIs) related to customer service. Continuously improve processes to enhance customer experience.Requirements:Comfortable working night shifts and in a 24/7 workenvironment. Excellent attention to detail and problem-solving skills.typing skills. Strong communication skills, both verbal and written.Ability to work independently and as part of a team. Basic proficiency in using customer service software and tools.Preferred Qualifications:Bachelor’s degree (Non-Technical) in Arts, Commerce & Science ora related field. Internship or project experience in a customer service or call center environment. Familiarity with CRM systems and practices.Contact Person: Vikas KapoorEmail Address: vikas.kapoor2@Address: HCL Technologies LTD Sholinganallur Chennai - Info hind No 602/3 Elcot Economic Zone, Tower 4 Sholinganallur Village, Medavakkam High Road, Sholinganallur, Chennai - 600119.Interview dates 15th April till 19th April 2025 Between 11-4 PMInstructions:Mention the name "Vikas Kapoor" on the top of your resume and walk in for the interview.