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Job Title: Openstack Support Engineer with strong background of OpenStack, Linux, Terraform and VMware Location: 100% REMOTE - Offshore IndiaEmployment Type: Long Term Contract Contract Length: Conract based 12+ Months Summary:We are looking to hire a Support Engineer who is an expert in troubleshooting, a quick learner, enthusiastic, highly motivated, and provides excellent support experience while making enterprise customers successful with their open source clouds. In this position, the engineer shall interact with sysadmin/DevOps engineers of the customer and assist them in solving issues arising in their OpenStack/Kubernetes environment while maintaining a high SLA goal. This role involves continuous learning and sharpening of OpenStack and Kubernetes skills.Roles and Responsibilities:Monitoring ticket queue (5%)Troubleshooting customer issues independently (50%)Talking through issues via Zoom (5-7%)Maintaining Knowledge Base/documentation (10%)Training (1-on-1, personal study, support trainings/handovers) (10%)Meetings (5-7%)Projects (Reporting, Automation, Customer Success, Process Development) (10%)Preferred Qualifications:A working knowledge of OpenStack components, architecture and its data flow is a must3+ years experience with customer escalations by responding via portal, video call (Webex, Zoom, etc.) or phone to resolve customer cases or escalations as neededExcellent verbal and written communication skillsAdministration experience in Linux and knowledge of storage and networking subsystems.A good understanding of virtualisation technologies like: KVM, libvirt, XenBasic networking knowledge: TCP/UDP, DNS, DHCP, ICMP, and IP Addressing.Programming and scripting proficiency in python, bash, awk, or sed,Knowledge of OpenStack satellite technologies (MySQL, OVS, RabbitMQ, network namespaces, hypervisors, etc)What would make you standout?:Previous experience with Ceph or Gluster storageRelevant industry experience with software-defined networking (SDN), - OVS/OVNUnderstanding the control flow of OpenStack & how to troubleshoot OpenStack componentsGood knowledge of what calls are made when the user triggers actions in OpenStack: taking a snapshot, creating a tenant, building a VMExperience working on configuration management tools (puppet, chef, salt, ansible, cobbler)Golang knowledge is a great plus.Understanding Kubernetes clusters and Hands-on experience resolving issues in production Kubernetes clustersKnowledge of Cloud Technologies like AWS, EKSKnowledge of KubeVirt is an added advantage.To succeed in this role, you must be a team player with a strong sense of ownership of your work and a passion for working in a data-driven organisation.Thanks & Best RegardsPiyush SharmaRecruitmenteMail: Psharma@ | 7014 East Camelback Road, Suite 1452Scottsdale, Arizona 85251