About AiSensyAiSensy is a WhatsApp based Marketing & Engagement platform helping businesses like Skullcandy, Vivo, Rentomojo, Physicswallah, Cosco grow their revenues via WhatsApp.Enabling 80000+ Businesses with WhatsApp Engagement & Marketing750mn+ WhatsApp Messages done between Businesses and Users via AiSensyWorking with top brands like Skullcandy, Vivo, Rentomojo, Physicswallah & moreHigh Impact as Businesses drive 25-80% Revenues using AiSensy PlatformMission-Driven and Growth Stage Startup backed by Marsshot.vc, Bluelotus.vc & 50+ Angel InvestorsThe Opportunity:Work with a dynamic and enthusiastic team passionate about delivering exceptional customer experiences.Learn the inner workings of a startup and grow alongside the company.Get hands-on experience building and optimizing systems, processes, and workflows.Collaborate directly with founders, sharing insights and receiving valuable feedback.Be part of a growth-stage brand with a clear path to becoming a future leader.Responsibilities:Customer Interaction: Handle customer inquiries across multiple channels, including phone, email, live chat, and social media.Product Assistance: Provide accurate information about products and services, handle complaints, process orders, and manage returns.Troubleshooting: Resolve product-related issues promptly and effectively, ensuring high customer satisfaction.Customer Records: Maintain and update customer records with detailed and accurate information based on interactions.Product Knowledge: Develop an in-depth understanding of the company’s offerings to deliver accurate and helpful support.Performance Goals: Collaborate with the support team to meet and exceed customer service performance metrics.Feedback Analysis: Gather and analyze customer feedback, coordinating with product and technical teams to improve the overall user experience.Process Improvement: Assist in creating and refining customer support tools and processes to enhance efficiency and satisfaction.Qualifications:A minimum of 3 years of experience in customer support or a related field.(preferably in a B2B SaaS environment).Strong communication skills and a customer-centric mindset.Proficiency in customer support software (e.g., Zendesk, Freshdesk, Livechat) and CRM toolsCustomer-focused and empathetic, with a strong drive to deliver top-notch support experiences.Why Join Us?Work in a supportive and innovative environment that encourages personal and professional growth.Be part of a company that values customer satisfaction as its core priority.Enjoy the opportunity to lead and contribute to impactful projects in a growing organization.Ready to make a difference in the customer journey? Join us as a Senior Customer Support Executive and be the voice that represents our brand!
Job Title
Senior Customer Support Executive