Job Title

HCLTech Hiring for US HEALTHCARE - "TEAM LEAD OPERATIONS VOICE"Chennai, TN, India/ Full-Time.Work Location: Chennai, SholinganallurShift: USWe are HCLTech, one of the fastest-growing large tech companies in the world and home to 222,000+ people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud. The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be. If all this sounds like an environment you'll thrive in, then you're in the right place. Join us on our journey to advancing the technological world through innovation and creativity.HCLTech: Supercharging Progress | Digital, Engineering and CloudHCLTech - Global technology company, home to 218,000 people across 59 countries, supercharging progress for the world’s top enterprises by bringing together the best of technology and our people.JOB DESCRIPTION:ROLES & RESPONSIBILITY:Knowledge in RCM (Revenue Cycle management), Health Care Adjustment claims, AR analyst – Denial. Management, Payment posting, Medicare, benefit validations and Claims Adjudications.To conduct audits as per defined guidelines and sampling for transaction monitoring.Provide on time coaching & feedback.Responsible for improving quality scores/metrics.Training need / Areas of improvement identification and recommendation for refresher training.To drive calibration sessions with internal or external customers.Provide daily/weekly/monthly quality dashboard.To conduct quality induction for newly hires employees.To create and publish regular audit reports with management and clients (Daily, Weekly, Monthly)Supporting business teams on operations deliverables basis requirements.Input stakeholders with quantitative and qualitative ideas.Advance knowledge on MS OfficeJOB SUMMARYThe Candidate is responsible for overseeing daily operations for a team of 15 to 25, ensuring production targets are met with quality output. Additionally responsible for maintaining compliance, standards and following regulations. The Team Lead will coordinate between Front End users, management and client for streamlined performanceSKILL SET:International call center, US Healthcare, RCM, Team Management, Quality management, Provider RCM, Attrition and Shrinkage Control, Team motivation and engagement, Client callsESSENTIAL RESPONSIBILITIES:Responsible for the day-to-day management of 15 – 25 front level employeesAdhering to agreed Key Performance Indicators, Service Level Agreements and quality standards to maximize customer satisfactionMinimize errors/feedback and increase first touch resolution through effective coaching, support, supplemental training and understanding of departmental procedures to maximize utilization of resourcesProvide feedback on performance, monitoring attendance, leave requests, ensure accuracy of hours worked and adherence to company policies and proceduresRecommend and/or make decisions in personnel related matters (Attrition, disciplinary actions, and terminations).Assist with attendance documentation, weekly timesheet validation and schedule adherence. Monitor and adjust staffing levels to ensure service levels are being met with continued focus on exceeding performance requirements.Act as point of contact for escalated account issues or problems that occur by directly responding to escalated calls from customersTimely response to mailsSKILLS AND COMPETENCIES Microsoft Office (Excel and PPT Preferred)High proficiency in communication (Written and spoken)Focuses on delivering a positive customer experience Proven leadership experience. Should be a team player.Ability to develop, lead and motivate a team.Ability to identify process improvement ideas for implementationAbility to provide and support a vision and direction.Proficiency to assemble, organize and sequence work.FORMAL EDUCATION AND EXPERIENCEBachelor’s degree in any stream and progressive work experience in Healthcare RCMMinimum 1-2 year of experience in current role4-6 years of overall experience