About MSI Services PVT LTD MSI Services in India is a subsidiary (Captive Center for IT/ITES) of MSI USA. MSI is an MNC with 3500+ employees in USA. MSI Services India offers IT & ITES services toMSI USA and has its India office in Vansant Nagar, Bangalore, India with 650+ employees. We plan to grow further and offer best in class Employee Benefits. For more details visit our website – you enjoy working in an entrepreneurial results oriented environment where respect, teamwork and innovation are the value drivers then MSI is the right place for you. MSI values Customer First, Continuous Learning, Collaboration, Caring and giving back to Community. Having grown over multiple times in size in the last ten years, MSI is seeking individuals looking for a long-term career and upward mobility.MSI Services Pvt. Ltd. is currently hiring for the role of “Sales Support Associate" for our business operations in Bangalore, India. We prefer immediate joiners or short notice joiners.Summary: As a Sales Support Associate in a semi voice process, you will be responsible for processing customer orders efficiently and accurately. This role involves a combination of phone and email support, requiring strong communication skills and attention to detail. You will work closely with various departments to ensure customer satisfaction and timely delivery of products.ESSENTIAL DUTIES AND RESPONSIBILITIES:Accurately process customer orders received via phone, email, or other channels.Handle customer inquiries and provide support through both voice and non-voice channels, ensuring a highlevel of customer satisfaction.Collaborate with warehouse, logistics, and other teams to ensure timely order fulfillment and delivery.Address and resolve any issues or discrepancies related to orders, shipments, or returns.Maintain accurate records of all customer interactions, orders, and transactions in the system.Ensure all orders are processed in compliance with company policies and procedures.Generate and analyze reports related to order fulfillment metrics and performance.Desired Candidate Profile1-3 years of experience in order fulfillment, customer service, or a related role.Basic understanding of logistics and supply chain processes.Excellent communication skills (both verbal and written).Strong attention to detail and organizational skills.Ability to multitask and work in a fast-paced environment.Problem-solving skills and the ability to handle challenging situations.Proficient in Microsoft Excel and other Office applications.
Job Title
Order Management Representative