Job Title

Must have a strong demonstrated commitment to customer service and be committed to pro-active review of processes and procedures to continually enhance service quality, service delivery and support processes and procedures to continually enhance service quality, service delivery and support- - Consulting our business units in the introduction of new IT solutions that meet security and process Consulting our business units in the introduction of new IT solutions that meet security and process requirements- - Deployment and operation of application solutionsDeployment and operation of application solutions- - Cooperation with infrastructure colleagues in joint service provisionCooperation with infrastructure colleagues in joint service provision- Support and cooperation with business departments in the further development of the application landscape- Support and cooperation with business departments in the further development of the application landscape- - Analyze and resolve application incidents within given SLA time framesAnalyze and resolve application incidents within given SLA time frames- Play an active role in a global supporting team- Play an active role in a global supporting team- Identify and address the daily activities for continuous improvement of applications and processes- Identify and address the daily activities for continuous improvement of applications and processesEducation & Trainings: (Basic & Professional)- - Degree as computer engineer, or science graduate, or comparable professional experienceDegree as computer engineer, or science graduate, or comparable professional experience- Minimum of 7 years of experience with IT applications, also as a member of a software development team,e.g. SW build, for setup, customization and support of toolse.g. SW build, for setup, customization and support of tools- - Experienced in handling of web servers like IIS or Apache on both window and Linux operating systemsExperienced in handling of web servers like IIS or Apache on both window and Linux operating systems- - Ideally, good knowledge of software development and build processesIdeally, good knowledge of software development and build processes- Preferred application know-how, especially in the areas of ticketing, documentation and software versioningtools, licensing services and cloud systemstools, licensing services and cloud systems- - Experience with setting up, customizing and operating other IT applications is also welcomeExperience with setting up, customizing and operating other IT applications is also welcome- Willingness to become familiar with several other tools- Willingness to become familiar with several other tools- - Knowledge of ITIL service- and ticket handling processes, preferably ITIL certifiedKnowledge of ITIL service- and ticket handling processes, preferably ITIL certified- Fluent spoken and written English- Fluent spoken and written EnglishTechnical know how: (Mention the technology on which person must be experienced)Mandatory- Experience in ticketing tools like Jira, ClearQuest and Azure DevOps (Server and Service)- Experience in documentation tools like Confluence- Experience in software version management tools like GIT, ClearCase, Bitbucket or Azure DevOps (Server andService)- Experienced in Test Management Tools like Opentext ALM or Enterprise Tester- Experienced in Software for Composition Analysis and Application Security Testing like Black Duck or Mend- Experienced in databases like Oralce and SQL-Server- Experienced in the Operating Systems Windows Server and Linux, provisioned by our infrastructure team inan virtual environment- Experienced in provisioning of cloud SaaS solutions- Knowhow in developing interfaces between tools, preferred in various technologies- Extensive knowledge in the provision, configuration and customizing of various applicationsGood to know- Customizing workflows and programming interfaces in ClearQuest- Customizing and build management know how with ClearCase and omakeSoft Skills: (Inputs on soft skills required for role, like team management, communication, customer managementetc)- Good communication skills, both within the team and with users- Ability to work independently and find solutions- Good troubleshooting skills for technical challenges- Experience in advising business departments, even in challenging situations, when requirements cannot be met or are not reasonable- You prefer to work in a team and are happy to share your experience in order to achieve better results