Job Title

Here’s what you will do - Manage and enhance relationships with VIP clients Work closely with various departments to ensure exceptional service for VIP clients. Provide personalized service to meet the unique needs of VIP clients. Monitor and analyze VIP client feedback to improve service delivery. Stay updated on industry trends and best practices in VIP client management. Communicate closely with VIP-clients, through various communication channels: WhatsApp,incoming calls, online chats, and e-Mail Analyze customer complaints and suggestions, monitoring of their actions, and search foropportunities to improve customer experience Analyze customer accounts and create an activation plan for each individual customer Performs daily analysis of client activity and its reactivation Work on increasing the amount of deposits/GMV of VIP clients Monitoring the performance of clients and proactively target clients to increase performance Monitoring day-to-day activity of clients and contact them when needed to ensure they have apositive customer experienceMust - Have Skills: Customer Support Experience: Demonstrated proficiency with 6 months of experience incustomer support roles, showcasing your ability to provide exceptional service and resolveinquiries effectively Account Management: Sales, or Player Development Background: With ~6 months of experiencein roles related to account management, sales, or player development within RMG indusry CRM Software Proficiency: Experience working with CRM software such as Zendesk, Freshdesk,Salesforce, or similar platforms Exceptional Communication Skills: Ability to captivate audiences through various channels,fostering strong connections and driving positive outcomes Self-Motivated and Goal-Oriented: Energized by achieving growth targets, demonstratingcommitment to success and exceeding expectations Problem-Solving and Analytical Aptitude: Strong problem-solving ability and analytical skills Proven Track Record: Successful implementation and scaling of engagement initiatives withcustomers Passion for Gaming: Deep understanding and enthusiasm for games, connecting with customerson a personal level