Job Title

WALK - IN Interview for Freshers (Healthcare Voice) - 20th to 22nd March 2025FRESHERS: Graduation must (NO B.E/B.Tech/Engineering/Tech Graduates, MCA/MSc)Skill Highlight: Must possess Excellent Communication Skills both Verbal & Written.Work Location: Sholinganallur ELCOT Chennai.Shift : Us shifts Week off : Saturday & Sunday - Fixed. Interview Mode: Face to Face InterviewInterview Venue: HCL TECH, Sholinganallur ELCOT campus, Tower 4, Chennai-119.Interview Time: 11:30AM - 2PMContact HR: Pradeep HR / Vinoth HR ESSENTIAL RESPONSIBILITIES:Make outbound calls to healthcare providers and insurers to follow up on claims and payments.Investigate and resolve issues with denied or underpaid claims.Maintain accurate records of all communications and transactions.Conduct pre and post call analysis, documentation, and take appropriate actions to resolve tasks at first contact.Update account-wise customer interactions daily.Achieve critical performance targets.Ensure efficiency in line with performance targets and process guidelines.Identify problems and document business requirements using industry knowledge and tools.Follow client process workflows and HCL policy guidelines.SKILLS AND COMPETENCIES:Strong verbal and written communication skillsFocus on delivering a positive customer experienceShould possess active listening skillsGood data entry & typing skillsAbility to multitask.Ability to contribute to the process through improvement ideas.Analytical and problem-solving skills on the process.To use sound judgment and take decisions.Rounds of interview:HR Screening, Versant Test and Operations InterviewLaptops are not allowed in the campus.Perks and Benefits:1. Cab provided (chargeable)2. International Trainers3. World class exposure4. Excellent working environment5. Salary - Best in industry6. Shift - Flexible with any shifts (Night)