Job Title

ResponsibilitiesCoordinate the schedule with the Academic Delivery Manager on a need basis.Ensure technology is used correctly for all operations (Webinars, Office Hours, Simulation exercises, Learning Management System, etc.)Schedule the webinars/meeting through the zoom website.Point of Contact for any questions related to Live sessions across slack, canvas, Teams, etc.Setup of teams, setup of slack, to communicate with Course Leader, and Academic Delivery Manager.Host all sessions allocated for the day / week / month across multiple coursesHost each webinar on Zoom as follows:Join the webinar 35 minutes before the scheduled start time and welcome the presenter as they join in.At start time, complete teach check (Audio/Video) with the Presenters.Make sure the sessions are recorded.Stay in the background as the Presenter conducts the presentation for any logistical support.Complete all post session activities like upload recordings, slides, post announcements, or any other tasks assigned.Key Skills and Experience3+ years of customer service experienceOutstanding verbal and written communication skillsProficient in English, written and verbal bothKnowledge of program management and development proceduresAbility to work with diverse and multi-disciplinary teamsExcellent time-management and organizational skillsTech-savvy, proficient in Outlook, Zoom/any Video Communication platformsDetail-oriented and efficientWillingness to work in any shift assigned