What You’ll DoAs our Product Manager for Customer Onboarding & In-App Engagement, you’ll own the end-to-end journey from signup to activation and beyond. Your role is to reduce friction, increase conversions, and improve retention through intuitive onboarding experiences.ResponsibilitiesBuild & Optimize the Onboarding Journey – Reduce friction from sign-up to activation.Drive In-App Engagement – Collaborate with UX/UI, Engineering, and Marketing for seamless product adoption.Leverage Data to Improve Retention – Use analytics to track customer behavior and drop-offs.Run Experiments – A/B test onboarding flows, personalized walkthroughs, and feature discoverability.Be the Voice of the Customer – Gather insights, analyze feedback, and drive improvements.Cross-Functional Collaboration – Work closely with engineering, design, marketing, and customer support.What We’re Looking For✅ Customer-Obsessed – Solve customer pain points and enhance their journey. ✅ Data-Driven – Use metrics & analytics to measure and improve performance. ✅ Growth-Oriented – Think like a growth marketer to increase conversions. ✅ Execution-Focused – Thrive in a fast-paced environment. ✅ Collaborative – Work across Product, Engineering, and Marketing teams.What You’ll Bring3+ years of Product Management experience in SaaS or B2B tech.Strong understanding of customer onboarding, activation, and retention.Experience with product analytics tools (Pendo, Tableau, GA).Familiarity with A/B testing and growth experimentation.Passion for creating frictionless user experiences.Strong analytical skills for data-driven decisions.Bonus: Experience with PLG (Product-Led Growth) initiatives.Why Join HighLevel?
Job Title
Product Manager