Job Title

Experience: 1-3 years in AI and AgentforceLocation: Mumbai or BangaloreRole: OnsiteResponsibilities: Provide industry best practices and serve as a trusted client advisor Drive requirement gathering and serve as the Salesforce Agentforce platform expertWork with the client to build out their strategy and roadmap, enabling both quick wins andlonger-term strategic goals Leverage Salesforce technology such as Experience Cloud, Service Cloud, and KnowledgeProvide input on detailed design specifications, infrastructure, and project plans Translate business requirements into well-architected solutions Coach and mentor junior technical and functional team members Follow and understand new Salesforce product and technical capabilities Lead the design of AI-based solutions within Salesforce, especially focusing on integratingGenerative AI into Agentforce to enhance customer service, automation, and agentproductivity. Develop scalable architecture models that support generative AI tools like Einstein GPT, LLM(large language models), and other AI capabilities within Salesforce. Work with AI technologies to design and build conversational agents, virtual assistants, andother AI-driven applications that optimize agent workflows and customer interactions. Lead the development of AI strategies that enhance business capabilities using Salesforce AItools, including automation of customer service functions, knowledge management, and AI-driven recommendations. Ensure alignment of generative AI solutions with business objectives and industry bestpractices for AI adoption. Identify and prioritize AI use cases that provide maximum value for customer service andsupport teams using Agentforce, focusing on automating repetitive tasks, enhancingpersonalization, and improving response times. Oversee the integration of AI solutions with enterprise data sources to ensure the generativeAI models have access to accurate, real-time data. Stay current with the latest generative AI trends, tools, and technologies, continuouslyimproving solutions by integrating cutting-edge AI capabilities into Salesforce Agentforce. Promote AI literacy and best practices within the organization, providing strategic advice tobusiness leaders on AI adoption and its long-term implications for customer serviceoperations.Qualifications:Salesforce Experience:o Strong background in Salesforce architecture (2+ years), with expertise in Service Cloud,Sales Cloud, or other Salesforce modules.o Hands-on experience with Salesforce development tools such as Apex, Visualforce,Lightning Components, and integrations using Salesforce APIs.Technical Skills:Generative AI & LLM:o Expertise in generative AI, with experience deploying modelsSalesforce Technologies:o Advanced understanding of Salesforce architecture, customization, and integration tools.o Experience working with Einstein GPT and other AI-based Salesforce solutions.Certifications:Salesforce Certifications:o Salesforce AI Certifications and Agentforce Certifications are desirable.o Other certifications such as Salesforce Einstein Analytics and Discovery Consultant aredesirable.AI/ML Certifications: Strong communication skills, with the ability to convey complex AI concepts to non-technicalstakeholders.Leadership and collaboration skills to drive cross-functional AI initiatives.Strategic thinking to align AI solutions with long-term business goals. Understanding of AI-related compliance and data privacy regulations (GDPR, CCPA).