About ZEISS IndiaZEISS is a global leader in optics and optoelectronics, driving innovation in healthcare, manufacturing, and research. With a strong presence in India, we operate across sales and services, manufacturing, and our Global Capability Center, driving excellence in every function.Job purpose :We are seeking who can handle different cycles or levels of service order processing like Quotations, Order processing , Invoicing and AR Follow up. Person to be good in SAP /CRM/ other ERP and Excel. He / she must have good communication and writing skills. Main Accountabilities :Order booking of different types of orders for AMC / Spare / Accessories / different types of Services.Sending quotations for all after sales activitiesAllocating + handling assignments to all field engineersKeeping track + raising invoices based on schedule. Should have good knowledge of Compaliance tracking. AR Follow up with internal / external customers. Maintains the CRM / SAP databaseJob Specifications :Education : BCOM, BSC or any equivalent graduation.Work Experience : Min 4 - 5 years in Order Processing, Order entry or billing.Other Skills : Proven demonstration of engagement and high performance day-to-dayExcellent verbal and written communication skills strong customer service skillsAt least 2 years of direct customer service experienceUnderstanding of Finance + TAX systems and processes Accurate and timely data entry skills Experience in working customers to resolve order issues Experienced with MS Office including Word, Excel, and Outlook along with ERPs like SAP and CRM
Job Title
Service Administrator Specialist