Job Title

We are seeking a skilled Owner Relation Specialist to join our team and support a leading short-term vacation rental company based in the US. This is a remote position based in India, requiring exceptional communication skills to ensure outstanding guest experiences and efficient management of reservations.This is a customer service position, and the Owner Relations Specialist is expected to always provide excellent service and attention to the homeowners to ensure their needs and requests are addressed promptly.ResponsibilitiesDaily owner communication (calls, texts, emails)Monitoring, responding to and correcting guest reviews.Reviewing owner statements at the end of each monthQuarterly Quality Assurance visits to homes and report on findingsCreating, auditing, and processing work ordersSourcing and scheduling vendorsVRBO/Airbnb monthly auditsPrepare daily, weekly and monthly portfolio performance reports.Ensure filing is organized and electronically preserved.Work with the Business Development Team to recruit and on-board new homes.Build rapport with other departments and their managers.Other duties as assigned.Key CompetenciesOrganized and detail oriented – takes the time to ensure the job is completed and correct.Auditing - willing to audit and be audited.Communication – able to effectively communicate with homeowners and staff.Adaptable and flexible – enjoys doing work that may require frequent shifts in direction.Solution oriented – collect and analyze information, problem-solve and improve efficiency.Reliability – is dependable, consistent and does not have attendance issues.Achievement oriented – enjoys seeing tasks through to completion and hitting goals.Self-starter – can work autonomously and will seek out new tasks rather than waiting for an assignment.Growth oriented – a strong desire to grow professionally and learn new tasks and skills.QualificationsSkills:Excellent communication skills. An American accent is a significant plus.Proficiency in Microsoft Office programs (Word, Excel, and Outlook).Abilities:Ability to effectively communicate, both orally and in writing.Ability to learn and adapt to new software and tools.Experience:Prior experience in hotels, vacation rentals, sales, or customer service is preferred but not mandatory.Experience working with sales or reservations teams is a bonus.Additional DetailsWork Location: Remote (India).Shift Timings- 9:00 PM - 5:00 AM ISTDays- Wednesday to SundaySalary: ₹6,00,000 to ₹8,00,000 per year, based on the candidate's communication skills.Education: We are not concerned about your educational background. We value skills and experience over degrees.The preceding description is not designed to be a complete list of all duties and responsibilities required of the job. The company reserves the right to modify or change the job description at any time with or without notice. Employment is “at will”, and nothing in the job description should be construed as a contract for employment for any specified period of time.