Job Title

Company Description PlayAll Sports is a Sports Technology and Infrastructure company serving 61,000+ customers every month in sports complexes, along with corporate clients like HCL, KPMG, & American Express. PlayAll provides sports technology and infrastructure solutions to institutions and corporates. Role Description The Customer Success Executive will be responsible for managing multiple customer-facing platforms, ensuring that customer inquiries, feedback, and reviews are handled with utmost professionalism. This role is critical in driving customer satisfaction, fostering strong client relationships, and contributing to the overall growth of the company. Key Responsibilities: Google Review Management: Monitor, respond to, and manage customer reviews on Google. Develop strategies to improve online ratings and leverage positive reviews for business growth. Insta Chat Management: Oversee and manage conversations on Instagram, ensuring timely and accurate responses to customer queries. Engage with customer Utilize the Wati platform for efficient chat management. Address customer inquiries and provide solutions via chat in a timely manner. Customer Call Management: Handle incoming and outgoing customer calls, ensuring professional communication and a positive experience. Resolve issues quickly and escalate complex queries to the appropriate teams when necessary. Enquiry Update Tracking: Maintain a systematic tracking system for customer inquiries and follow-up updates. Ensure that all customer engagements are logged, tracked, and resolved in a timely manner. Feedback and Retargeting: Collect customer feedback through various channels and analyze insights to improve service delivery. Coordinate with marketing and sales teams for retargeting campaigns based on customer feedback and behavior. Academy Trial Management: Oversee and coordinate the setup and management of trial sessions in the Academy. Provide guidance and support to prospects during their trial period to convert them into long-term customers. Qualifications Bachelor’s degree in Business, Marketing, Communications, or a related field. Proven experience in customer service, digital engagement, or account management. Excellent communication skills (verbal and written) with a friendly, empathetic, and professional demeanor. Proficient in using customer relationship management (CRM) tools and social media platforms. Ability to work in a fast-paced, multi-tasking environment and prioritize tasks effectively. Knowledge of Google reviews management, Insta chat, and Wati chat platforms is a plus. ------------------------------------------------------------------------------------------------------------------ Salary & Other details : Salary – CTC -2.5 -3.5 LPA Location – Savita Vihar, East Delhi, Delhi On-site (No work from home) 6 days working, with Sunday as weekly off