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Walk in Drive at Mphasis Mangalore location on 11th April 2025. Interested candidates can apply for the below job and attend Directly Interview date:11th, 14th -18 April 2025Interview time: 10.30 am to 5pmLocation: Ella, PL Compound, Morgans gate, Jeppu Market Road, Mangalore, Karnataka (Work from office)Job DescriptionJob Title: Tr Customer Support Officer - BPO Work Location: Ella, PL Compound, Morgans gate, Jeppu Market Road, Mangalore, Karnataka (Work from office)Shift time: M-F (6.30 PM and 7.30 pm shift must be flexible for both) Two ways cabs available About USMphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise. Over the years we have left an indelible impression in the IT solutions domain with an impressive clientele and an extensive global presence. The accolades we have been garnering can be attributed to our undeterred focus in delivering quality solutions across verticals that meet the challenging requirements of our esteemed customers. Our integrated solutions offering is aimed at creating value for our customers, helping them in improving their business processes with minimum hassles and capital outlaysProcess Skills: · Respond to customer queries via inbound/outbound calls and emails within defined SLA’s· Record interaction using client system with proper classification· Refer Knowledge base and perform task as per defined process· Follow up and closure of interactions to ensure customer satisfaction· Passionate about customer service· Comfortable with Rotational shifts, extended working hours and weekly offs.· Candidate should clear the V&A and online typing testsTechnical Skills: Graduate freshers with excellent communication skills · Operating the computer- Intermediate· MS Office - Intermediate· Avaya/Phone Operating skills – Beginner· Fluent in Spoken and written English with effective Business Communication· Communication in neutral accent over phone· Active listening and probing skills· Basic knowledge of Insurance· Analytical skillsPlease reach out to Renita Lasrado one you are inside office Premises. You can also share your updated resume to renita.lasrado1@