Job Title

Location: Preferably Delhi NCR (WFH) Department: Delivery & Learning Experience Reports to: Sr Director- Global DeliveryAbout the RoleAs the Platform Experience Delivery Manager, you will be responsible for ensuring a seamless and engaging user experience across our EdTech platform. You will lead the execution of platform-related projects, collaborate with cross-functional teams, and drive continuous improvements in platform usability, performance, and learner satisfaction.This role requires a combination of technical expertise, project management skills, and a deep understanding of user experience in online learning environments. You will play a key role in bridging the gap between product, content, customer success, and technology teams to deliver a best-in-class learning experience.Key ResponsibilitiesPlatform Experience & User Journey OptimizationOversee the end-to-end user experience on the EdTech platform, ensuring smooth navigation, accessibility, and engagement.Identify pain points in the learner and instructor journey and drive improvements to enhance retention and satisfaction.Work closely with UX/UI designers and developers to implement learner-centric enhancements.Develop and track key experience metrics such as NPS, learner engagement, and completion rates.Delivery & Project ManagementLead the implementation of platform upgrades, feature enhancements, and integrations.Define and execute a roadmap for continuous improvements in platform functionality.Work with engineering teams to prioritize platform bugs and feature requests.Ensure timely delivery of projects related to platform experience, coordinating with cross-functional stakeholders.Cross-functional Collaboration & Stakeholder ManagementAct as the liaison between product, engineering, customer success, content, and marketing teams to ensure alignment in platform experience goals.Partner with instructional designers and content teams to optimize course delivery formats for better learner engagement.Work with support teams to analyse user feedback and implement improvements based on learner needs.Technology & Learning InnovationStay up to date with emerging EdTech trends, learner engagement tools, and AI-driven learning experiences.Drive the adoption of innovative technologies (AI-driven recommendations, gamification, adaptive learning) to enhance the learner experience.Evaluate and manage third-party integrations (LMS, assessment tools, AI tutors, etc.) to ensure seamless learning delivery.Qualifications & SkillsMust-Have8+ years of experience in platform operations, product management, or user experience roles within an EdTech, SaaS, or digital learning environment.Strong understanding of LMS platforms, online learning ecosystems, and digital content delivery.Experience in project management, leading cross-functional initiatives, and working with agile teams.Data-driven approach with the ability to analyse learner engagement metrics and optimize platform performance.Hands-on experience with UX principles, accessibility standards, and platform usability testing.PreferredExperience with AI-driven learning platforms, personalization technologies, or adaptive learning models.Familiarity with tools like Moodle, Canvas, Blackboard, Coursera, or other learning platforms.Exposure to product analytics tools (Google Analytics, Mixpanel, Hotjar, etc.) for tracking learner behaviours.Knowledge of HTML, CSS, or basic coding is a plus but not mandatory.