Job Title

Join Our Innovative Team as an Account Manager!We are an Australia-based custom solutions provider that produces top-quality bespoke Software for Australian and International companies. We are a Global team of high energy driven, talented and creative people at the forefront of software innovations.About the RoleWe're looking for a dynamic and detail-oriented Account Manager to manage multiple clients. You will serve as the primary point of contact for your clients, ensuring smooth communication, managing expectations, and identifying opportunities to enhance client satisfaction. Strong English communication skills, a proactive mindset, and the ability to take full ownership of client relationships are essential.                                              You will manage new and existing clients, ensuring they understand project timelines, costs, and processes. You'll collaborate with development teams to maintain service quality and communicate project details effectively.Key ResponsibilitiesAct as a liaison between clients and internal teams, ensuring clear and effective communication.Identify and recommend services that align with client needs.Guide clients through the project lifecycle, explaining processes, timelines, and costs.Provide ongoing client support, including training and issue resolution.Identify opportunities for up-selling and expanding service offerings.Conduct regular check-ins with clients via email and scheduled calls.Prepare and present client reports and internal updates.Collaborate closely with project managers and development teams to ensure quality service delivery.Manage client billing and ensure accurate invoicing.Candidate ProfileProven experience as an Account Manager.Minimum of three years of relevant experience.Excellent spoken and written English.Strong problem-solving, critical thinking, and analytical skills.Exposure to a range of industries, projects, and technologies.Ability to take ownership and make informed decisions.Structured, methodical approach with strong attention to detail.Excellent organisational and time management skills.Collaborative team player with strong interpersonal skills.Nice to HaveA good understanding of project management practices.Ability to explain technical concepts in a simplified manner to clients.Basic technical knowledge (advantageous but not essential).Sales and business development skills.Proactive and results-driven attitude.Perks and BenefitsCompetitive salaryFull-Time Remote RoleGrowth OpportunitiesA Great Global TeamIf you feel you are a "Match", we look forward to hearing from you.PS: Selected Applications will only be Invited directly from LinkedIn Portal. If you have any queries about the role please reach out to us at employment@.au