Job Title

Company Description Sukoon Solutions is a pioneering company in sustainable agricultural innovation, focusing on providing non-polluting, innovative farm machinery including electric tillers, tractors, and sprayers. The company is committed to revolutionizing the agricultural landscape by addressing the pain points faced by farmers today. Sukoon Solutions offers economic electric mobility solutions that result in significant cost savings and environmental benefits. Role Description This is a full-time on-site role as a Customer Service Coordinator located in Gurugram. The Customer Service Coordinator will be responsible for ensuring customer satisfaction, providing customer support, and enhancing the overall customer experience. Daily tasks will include effective communication with customers to address their needs and inquiries. Respond to inquiries on products, orders, and delivery status Maintain strong follow-up with logistics and service teams Handle WhatsApp, calls, and emails professionally Record service issues and ensure timely resolution Maintain CRM and customer feedback Qualifications Customer Satisfaction, Customer Support, and Customer Experience skills Strong communication skills Customer Service proficiency Ability to empathize and understand customer needs Previous experience in customer-facing roles is a plus Knowledge of agricultural machinery or farming practices is beneficial Bachelor's degree in Business Administration or related field Preferred Experience: 1–2 years in customer service or dealer coordination; Why Work With Sukoon Solutions? ·       Industry-leading innovation in clean agri-tech ·       Stable, fast-growing company with roots since 2016 ·       Great learning environment with a mission-driven team