Job Title

We at Wipro are having an opportunity for Senior Training Manager - Trust & Safety for Hyderabad. About the Role - Candidate should have experience in managing training deliveries for "Content Moderation" process for social media/OTT platform business. Responsibilities - Ensure all training goals and objectives are met at an account level. Create and implement learning service integration and transition plans, ensuring that all necessary activities are performed in a timely and effective manner. Manage and coordinate the integration and transition of learning services, collaborate with customers to ensure that all requirements are met. Develop and maintain positive relationships with all stakeholders. Ensure compliance and execution of all training practices as defined for the business. Can design and deploy a new training framework if needed. Work with internal and external customers to ensure that the organization's learning management system is configured to support the integration and transition of learning services. Assess and report on learning service performance, providing regular updates to stakeholders on the agreed goals. Create, maintain, and report details of all work done in a timely manner to various stakeholders as per the agree timelines. Facilitate learning service reviews and improvement initiatives, collaborating with learning service providers and customers to identify areas for improvement. Manage and allocate resources as per business needs; ensure that the SOW terms are always met. Mentor new and existing resources. Qualifications - Must have Digital Marketing/Content Moderation Training domain experience of at least 3 years. People leadership experience of 7+ years. Must have led a team of managers for at least 3+ years. Must have Knowledge of learning and development best practices. A proven track record of training program development and management. Excellent leadership skills. Good to have. Understanding of the Advertising, Marketing World and/or Content Moderation. Content Design & Development Skills. Experience in handling LMS activities. Required Skills - Assertive Communication, Conflict Resolution Mindset, Self-improvement Mindset, Resilience Management, Patience, Customer Centricity, Coaching and Mentoring ability and good Analytical skills. Note - Candidate having experience in Trust & Safety Business/Content Moderation process trainings will be qualified for this role.