Job Title

Drive Details: Order Management - Telecom Location: Bangalore- ITPL SEZ, Aviator Building, 8th Floor Unit-B, Whitefield Main Rd, Bengaluru, Karnataka 560066 Interview Date- 5th & 6th April Reporting Time: 10 AM to 3 PM Experience: 4 to 8 years Shift: Night Shift ( US Shift hours) Telecommunication background is must Responsibilities include: Order verification (OVC) and Order Entry Validate the pre-order received and refer it back to the Client Sales team if additional information is needed Validate technical/site details Gather and verify data with the customer, including: Customer name and technical/site contacts, site readiness Products ordered, product intervals, and customer delivery date requirements Review order status communication plan Obtain Customer Service Record (CSR) for porting requests submitted through the client order to cash platform Scrub and validate CSR to ensure numbers on the pre-order match those on the CSR Reserve appropriate telephone numbers (VOIP Orders) Confirm that all documentation and customer information provided by Sales, Solution Architect, Global Client Services, and the Customer is complete Update and complete order information Submit orders to provisioning Manage fallout/exception orders, including: Tracking assigned orders, resolving order fallout tasks, and driving resolution of order rejections Escalating to supplier organizations on orders requiring action Confirming that all pre-work activities related to activation are complete Coordinating test and installation, scheduling activation Perform all Order Management fallout functions related to groups of orders for a single client or project Provide senior-level support for escalated orders, high visibility clients, and high revenue orders Update price impacting quotes for change orders Manage and resolve fallout in specialty areas such as circuit provisioning and network builds Provide vendor partner oversight Coordinate CPE (circuit provisioning) delivery and managed services activation (if applicable) Ensure order completion and validate order sent to billing Skills and Qualifications: Must have experience in Telecommunications, Networking Technologies, and Solutions SFDC tool & processes knowledge Ability to deliver written and verbal messages with customers Critical thinking in the decision-making process Technical aptitude and forward thinking English literacy and numeracy Strong customer service focus with a drive to deliver a world-class customer experience Clear, confident communicator with strong written and verbal presentation skills Ability to work independently and as part of a team Perform well under pressure to meet deadlines High attention to detail, data accuracy, and quality of input Experience in a B2B/Corporate environment Problem management and strong analytical skills