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Job Summary: We are seeking a smart, talented, energetic, and dynamic individual for the position of Studio Manager at our tattoo studio. This role requires exceptional leadership, organizational skills, and a passion for creating a high-energy, customer-focused environment. The Studio Manager will oversee daily operations, client relations, sales strategies, artist coordination, and compliance with company standards. They will also play a key role in maintaining the studio’s unique atmosphere while ensuring seamless workflow and customer satisfaction. Role & Responsibilities: • Build and maintain a high-energy, positive team spirit, strengthening bonds between artists and other team members. • Manage day-to-day studio operations, ensuring a seamless experience for walk-in clients and exceptional customer service to encourage repeat business. • Maintain studio hygiene and atmosphere per company standards, keeping the Aliens vibe alive at all times. • Provide personalized customer service to create an immersive and memorable experience for each client. • Strictly adhere to and enforce studio operational SOPs and processes. • Handle inbound client inquiries, manage appointments, and book consultations efficiently. • Arrange training sessions for artists to enhance their skills and professional development. • Develop and implement sales strategies to increase studio revenue, including following up with potential sales leads. • Prepare staff rosters, manage artist transfers, and schedule guest spots to ensure optimal staffing at all times. • Coordinate with the design team and clients to ensure timely delivery of designs that meet client expectations. • Communicate with the HQ sales team to boost studio sales and identify process gaps for improvement. • Professionally manage customer complaints and objections, ensuring a positive resolution. • Provide detailed daily, weekly, and monthly reports to the reporting manager to keep them informed of the studio’s performance. • Maintain an accurate CRM database and data entry system to improve data health and support data-driven decision-making. • Oversee daily cash transactions, deposits, and financial record-keeping. • Manage company-provided employee accommodations, ensuring cleanliness and order. Mandatory Skill Sets: • Graduate (any stream) with 4-5 years of experience in a relevant field. • Preferred industry background: Real Estate, Automobile, Jewelry, or Retail (not mandatory but beneficial). • Strong knowledge of retail industry operations and customer experience best practices. • Excellent verbal, written, and interpersonal communication skills. • Self-motivated, proactive, and capable of taking initiative. • Strong sales acumen and focus on delivering high-quality customer service. • Solid time management skills and the ability to multitask effectively in a fast-paced environment. • Ability to work professionally with people at all levels inside and outside the company. • Prior experience in a similar role (customer service, sales, or operations management) is a plus. This position is perfect for someone passionate about tattoos, customer experience, and team leadership. If you’re ready to bring energy, organization, and sales expertise to our dynamic studio, we’d love to hear from you!