Job Title

Job Title: Business Manager - Design Job Summary: As a Business Manager - Design , you will be responsible for managing and supporting Franchise Owners and their teams in the sales, design processes, and operational communication. Your key focus areas will include optimizing sales funnel management, managing project design and delivery, guiding hiring processes, training designers, and ensuring customer satisfaction. Additionally, you will collaborate with internal teams and vendors to streamline project execution and enhance operational efficiency. Key Responsibilities: Sales & Business Management: Assist Franchise Owners in sales funnel management to improve conversion rates and business growth. Drive strategic planning and execution for sales and design performance across multiple locations. Monitor and enhance operational efficiencies for five stores, ensuring optimal output from partners and teams. Develop and implement performance metrics to track and improve sales and design productivity. Design & Project Management: Oversee the design management of 12 to 15 projects on a monthly basis, ensuring quality and efficiency. Lead the site delivery team to ensure projects are completed on time, within scope, and with high-quality standards. Guide and coordinate with vendors and business partners to streamline project execution. Talent Acquisition & Training: Assist partners in hiring Interior Designers (IDs) by conducting technical interviews. Provide training programs for designers to achieve predictable sales and design outputs. Continuously upskill the team with the latest trends and technology in interior design and fit-outs. Customer Experience & Relationship Management: Ensure excellent customer experience throughout the sales and design journey. Address customer concerns effectively and implement solutions to enhance satisfaction and brand reputation. Collaboration & Market Insights: Work closely with Category Teams and cross-functional teams to gather and analyze market feedback. Implement insights from market trends to refine sales, design, and operational strategies. Required Qualifications & Skills: Education: Degree in Architecture or Interior Design; Post-graduation in Project Management or Construction Management preferred (from a Tier I institute). Experience: Minimum 5 years in the building construction industry, preferably in interior fit-outs. Technical Expertise: Strong knowledge of individual trades, subcontractors, and industry best practices. Technology Proficiency: Experience in successfully adopting digital and technology initiatives. Soft Skills: Ability to work in a fast-paced environment while maintaining quality and customer satisfaction. Problem-Solving: Ability to work independently, manage multiple stakeholders, and resolve project-related challenges effectively. Why Join Us? Opportunity to work in a dynamic, fast-growing environment. Lead and shape design and operational strategies for multiple stores. Collaborate with industry leaders and innovative teams. Competitive salary and professional development opportunities. If you are a results-driven professional with a passion for design, operations, and business growth, we invite you to apply and be part of our team!