Job Title

We are looking for an enthusiastic and skilled Quality Analyst-English to join our dynamic team. As an integral part of our training team, you will play a key role in evaluating and mentoring new tutors, providing high-quality training, and ensuring the ongoing growth and performance of both tutors and trainees.Job Description: Position: Quality Analyst-EnglishPayment: Up to 30,000 - 35,000 CTCMinimum Qualification Required: B.Ed / MA (Lit.) / BA (English)Location: F-4, Okhla Phase 1, DelhiWorking Days: 5 days (Mon-Fri)Timings: 10 AM- 6.30 PM (flexible)Roles & Responsibilities: Evaluation of written tests for new applicantsInterviews of new applicants (Forwarded by HR team)Assigning training assignments to traineesReviewing the submitted assignments and providing perceptive feedbackCreating training modules/Documents for the new traineesCalls/meetings on a regular basis with the trainees as well as tutorsCatering to the doubts and concerns of the teamKeeping a close eye on the attendance/productivity of the teamCompleting internal reviews for the tutors to identify and rectify any quality concernsIdentifying any tutors with serious quality concerns for additional trainingIdentifying and resolving any error patterns from quantitative/qualitative data of tutors (Ratings, A%, O%, Reviews (Minimal/Elevated/Critical) etc.Maintaining internal trackers for tutors & traineesTaking responsibility for tutors’ performance and growthMandatory Skills:Excellent communication in English (written & oral)Good training skills – ability to train thoroughly, fluently, and confidently, answer questions posed by tutors/trainees politely and professionallyDesired Skills:Basic knowledge about excel/sheetsAbout TriviumTrivium is a 5000+ people strong company. In a short span, we have established a strong reputation and long-term client relationship with some of the pioneers in the education industry. Our pool of experts has proficiency in an array of subjects with an understanding of State and Common Core standards in the US and the Central and State boards in India.