Job Title

Company DescriptionDiva Exports Pvt. Ltd. is your one-stop destination for finished textile products, where your designs come to life. We prioritize environmentally friendly processes and firmly oppose the use of child labor. Our commitment extends to collaborating with master weavers and skilled craftsmen to revive intrinsic crafts and communities. Our success lies in our flexible organization and open-minded collaboration with customers to develop and manufacture diverse product ranges.Role DescriptionThis is a full-time on-site role for a Merchandiser located in Mumbai. The Merchandiser will be responsible for coordinating with various departments, managing product displays, and ensuring product availability. Daily tasks include market research, handling customer inquiries, collaborating with the sales and marketing teams, and maintaining inventory records. The role requires active participation in product development and sales activities to enhance overall customer satisfaction.Enquiry Generation• Regularly connect with key people from the existing buyer accounts • Plan communication and send relevant product presentations to buyers to generate interest• Organize meetings for presentations and product demonstration with the objective to generate enquiries Proposal Making• Receive enquiries sent by customers through various channels – emails, phone, customer visits and/or any other source• Ascertain the need of the customer through discussion and backend research on the customer• Get the presentation of the designs made for selection• Seek quotations from vendors for the selected designs • Connect to Management for discussion on pricing • Prepare a technical and commercial proposal as per the need of the customer Product Development & Sampling• Identify vendors for the products as per need • Place orders for samples• Ensure that the samples are made and sent to customers in a timely fashion Negotiation & Closure• Solve customer queries regarding the product by providing technical information with the help of the production team • Connect to customers for negotiation and make efforts to close the order Order Processing• Update the Order Processing sheet and release to Operations • Take instructions of the buyers and coordinate with respective team accordingly • Receive instructions from buyers for labelling and packing • Get the labelling and packaging design approved and made • Coordinate with the Inspection Teams of Buyers for various stages of inspection • Communicate with the Operations team to get the delivery dates • Inform the customer of the tentative delivery date• Regularly communicate with the Operations team for shipment due dates • Follow up for payments (if required)• Coordinate with logistics team for dispatch• Coordinate with customer for final dispatch dates • Attend to customer queries related to production and deliveries