We believe everyone has a story worth sharing, and anyone can become an exceptional video creator with unlimited reach. We''re on a mission to craft top-quality tools for video content creators.We are seeking a talented, customer-centric professional to join our team as a Customer Support Representative. If you''re passionate about video streaming and eager to help others who share that passion, wed love to hear from you.What You Will DoProvide accurate and personalized communication to Restream users through live chat, email and social media in a timely mannerStay updated on the video and streaming world so you can provide expert solutions to our customersContribute to your ongoing learning and the success of your team by participating in experimentation efforts across the team that help drive meaningful improvements to the customer experienceBe an advocate of Restream and share product knowledge with customers to foster engagement and loyalty to our productPass customer feedback onto the product or sales team to improve the organizations offeringsWhat We Look ForExperience in streaming with RestreamUnderstanding how to go live to an RTMP or sites such as Facebook, X, Instagram or TwitchExperience in a customer-facing role, and maintain a keen interest in providing outstanding customer support experiencesProficient in both verbal and written English language (an additional language such as Portuguese, Spanish, French, or German would be a plus)Experience using a Help Desk platform, such as Intercom, Zendesk, Freshworks, etc.Ability to multitask and handle multiple client conversations simultaneouslyYou are resourceful, flexible, and can hold yourself accountableYou are available to work assigned shift rotations as neededWork shift: 5 PM - 2 AM UTC; Days off - Monday and TuesdayBack in 2015, Restream was founded in Ukraine. We had a burning passion for helping creators to be seen and heard. As the #1 multistreaming solution, Restream inspires over 8 million people worldwide to share their stories through live video and follow their dreams. We believe that a small but highly driven and focused team can make a lasting impact in people''s lives.What We OfferA startup environment and a flat company structureWork closely with founders and team to build and grow the productOpportunity to make an impact on the evolution of the productAbility to create something that influences people''s livesEquity packages for you to truly be a part of the Restream journeyThe tech you need to get your job done #J-18808-Ljbffr
Job Title
Customer Support Representative