Division Customer Service / Academy Company Krones AG Location Neutraubling (near Regensburg), Germany, Mobile working Join as Professionals Worktime Communicating working hours Beverages and their packaging are produced, recycled and processed worldwide with Krones Group technologies. Around the globe we are continually working on making our customers production even more sustainable and efficient and to do so we are currently searching for people with the most varied backgrounds and knowledge. Would you like to help shape the beverage industry with the global market leader? Then join our team! Your tasks Customer Support (after-sales) for customers, service engineers, subsidiaries and exterior plants, national as well as international for line, filling and process technology and especially IT systems Reliable diagnosis of technical problems Processing of complaints Effective troubleshooting on the phone and via teleservice or video conferencing (augmented reality) Documentation of solution paths as well as creation of reports regarding call/error sources and creation of FAQs System-technical recording of incoming calls in the sales force case management (ticket creation) Permanent further training with regard to the latest Krones machine and system technology and IT systems Your profile Successfully completed technical training as IT specialist for system integration or comparable qualification Job-relevant practical experience Good knowledge of MS Office and SAP Knowledge of plant and packaging technology, especially in the area of IT systems such as order management, production data acquisition and cloud platforms Ability to work in a team and customer focus Flexibility and willingness to work shifts and on weekends Very good written and spoken English skills, and very good German skills required Our benefits Krones as an employer Krones employees are what set it apart from the rest. For they deliver a peak performance every day thus ensuring the future viability of the company. And it is exactly this level of input that Krones acknowledges with its attractive rewards: Attractive rewards Krones rewards its employees commitment with a comprehensive and worthwhile package. Krones has agreed an acknowledged pay scale with the Bavarian IG Metall trade union. In addition to a purely job-related salary, Krones also pays a large number of voluntary corporate fringe benefits such as extra payments in the event of employee illness or an ability to have a share in the companys success. Krones has also taken out corporate and private travel health insurance for all of its employees. Work-Life-Balance It is not always easy to juggle ones job and private life but Krones offers a wide range of opportunities to make it easier to master this balancing act. Reconciling ones professional and private life is currently one of the fundamental challenges faced by every employee. It goes without saying that Krones does all it can to ensure that its employees can pursue their private interests outside of their job. As regards childcare, there is also, for instance, a daycare facility for children between the ages for four months and six years right next to the Neutraubling plant. To allow employees to structure their own time with even greater freedom and flexibility, each employee has the option of applying for a sabbatical of between one and six months. Krones also grants special holidays, for example, for weddings, moving house or the birth of a child. Flexible working environment With work areas containing state-of-the-art equipment and great flexibility in the organisation of working hours and work locations, Krones has created an attractive working environment. Flexible working hours apply in many departments and at all Krones locations. This means that employees are free to decide themselves when they start and finish working and the well-deserved leisure time can be ideally arranged to go hand-in-hand with the job. Some jobs also allow mobile working. The necessary conditions are provided by a modern IT environment and digital communication options which allow many jobs to be performed virtually. Focus on health Krones wants its employees to feel good and thus supports them with a large number of offers and measures for promoting good health. Safety during day-to-day work, a corporate health insurance provider or welfare advice: at Krones, the employees have a myriad of options for preserving and improving their health in the long term. One of the key components for a healthy work environment is our corporate health management scheme. Its core elements are the protection and promotion of health. Here, Krones not only scrutinises working conditions and the work environment but collaborates with the Krones health insurance provider to additionally offer fitness and relaxation courses which provide a counterbalance to working life. Focus on development Krones not only continually further develops its products, but also offers its employees a range of further training opportunities. With its management, specialist or project careers, Krones has three development routes which define the career paths within the company. However, it is not imperative to follow these official career paths. Each individual employee can develop themselves further within their profession by taking on responsibility, showing commitment and looking beyond their horizons. It is exactly this kind of personal initiative that Krones supports with participation in specialist instruction courses or interdisciplinary training measures. Krones keeps it in the family Even though Krones is now an international corporate group, its work climate resembles being in a large family. Whether it be football, tennis or ice hockey: The numerous Krones company sport groups are the best proof of a special camaraderie which runs through the entire company. For even though the athletes may have won many a legendary victory the title and successes do not take centre stage. In their free time they simply continue doing the same thing that characterises their working day: having fun supporting one another and setting up something great as a team. To strengthen this sense of community even more, Krones invites its employees once a year to a company party in each of its plants. Here, work fades into the background and the Krones family is brought even closer together through celebration in a relaxed atmosphere. An eye to the future Krones is always one step ahead and this applies equally to the technology used and to the future of its employees. Even if retirement is very far away for many people: Krones is already ensuring today that its employees will be well taken care of in their retirement years. As part of its corporate pension scheme, Krones invests money each month in the pension pot for each individual employee. This contribution can then also be topped up voluntarily by each wage earner. And this commitment is worthwhile as Krones then rewards the employees decision to make a voluntary payment by adding to it yet another pension contribution of its own true to the motto: all good things come in threes. Show more Show less Your application Interested? Apply online now! Does this sound interesting to you? Then submit your application now! A challenging field of activity in a Krones team with attractive conditions is awaiting you. Any other questions? For further information, please contact Bewerbermanagement, phone +49 9401 70 2080. We are looking forward to receiving your application data. To make sure your application will be treated efficiently and promptly, please use our online form - the input takes a maximum of 5 minutes. Online-Form * To facilitate readability, we have decided against the simultaneous inclusion of gender-specific linguistic forms. Our invitation to tender is directed at all interested parties. #J-18808-Ljbffr
Job Title
Technical Customer Consultant (m/f/d)* IT Systems