WHO WE AREWhite Stuff was established in 1985 through a simple idea. This idea grew and now we have shops and concessions in the UK and internationally, selling womens and mens clothing as well as beautiful accessories and homeware. Our original prints (all designed in house), intricate details and considered design touches reflect our personality and make us subtly distinctive.Our people are at the heart of our brand, constantly moving and driving us forward. Were sociable, talented and like-minded and were not hierarchical or political in how we do business. We encourage entrepreneurial ideas and accountability at all levels.PRIMARY OBJECTIVE OF THE JOBThe Concession Area Manager is responsible for the service, cost management, operations, standards and people management and development in our Concession formats within North Germany.WHAT YOULL BE DOINGFinancial/ Commercial Performance:Deliver sales growth and cost management in line with international strategy and agreed budgetsSupport the development of annual budget plans for the concessions to achieve agreed KPIs on sales, payroll, shrinkage, cost and ultimately profitAnalyse concession performance and trends and take timely and appropriate action to drive sales and profitabilityMaintains control over expenses to maximise profits in concessionsOperate within a multi-channel framework understanding how concessions and online can complement each other and drive brand awarenessManaging payroll budgeting and the control of payment-to-sales (PTS) ratioBrand, Standards & Service:Full responsibility for ensuring all concessions implement and adhere to the brand visual guidelines, standards and POS implantation, maintained through constant review on visitsDevelops the visual skill base across the Area to deliver inspiring, commercial and on-brand presentation and layoutEnsure the provision of outstanding customer service throughout the concessions to drive new customer acquisition, repeat purchase and increased loyaltyHave a detailed understanding of the brand expectations ensuring consistent brand execution and that White Stuff points of difference are a competitive advantage internationallyProvide input into localised Marketing opportunities and PR activity to support brand growth and performanceOperations:Implement and maintain robust and efficient operational processes and consistent daily, weekly and seasonal rhythm and routine in all concessions.Conduct visits, both announced and unannounced in a systematic and consistent manner, ensuring timely reports are filed and relevant feedback cascadedAbility to provide meaningful stock feedback and present any product opportunities which can be used to drive salesTake responsibility for shrinkage, reporting internal security issues and staff safety risksEnsure adherence to company procedure, policies, local regulations and to concession operations/execution contract terms, protecting the Companys assets, brand and peopleEstablish and maintain agreements with external partners to protect products, trade and operationsLeading the Team and Building Relationships:Role model the White Stuff brand values and cultural DNA and ensure embedded within all concessionsEnsure strong relationships are developed and maintained with our international concession partnersBuild relationships with relevant WS HQ and DC teams including People, Logistics, Finance & MarketingManage, coach and motivate direct reports to company competency standard and deliver outstanding employee engagement, retention and development of key talentInstil in all concession teams a pride in their concession and the product rangeMarket Expert:Use local market expertise and insight to ensure flexibility in execution of operations and policy where needed to meet customer expectation and comply with local regulationsKeep abreast of competitor activity and encourage managers to become the local market expert, helping to generate sales and business opportunities within their areaTake ownership of and coordinate all new concession openings, with support of department functionsWHAT YOULL NEEDStrong experience of multisite management of shops and/or concessions within a busy fashion retail shop environment: brand execution, operations, team managementKnowledge of German retail market, how to translate a brand internationally, German local regulations and business level German language skillsTrack record of driving sales growth, managing costs and delivering exceptional service and standardsAffinity to, and understanding of, the White Stuff brandAble to inspire the concessions teams through strong commercial and communication skills and provide insight, expertise and coaching to improve performance and executionA genuine passion for driving customer experience through engagement with the local communityAbility to develop strong relationships both internally and externally including concession partners, UK retail, People team, Finance, Merchandising, IT, LogisticsComfortable operating in a fast-paced environment, being hands on and being accountable for your resultsSelf-starter with excellent time management: identify and manage local opportunities and risks and work remotely without supervision. Manage own time and travel budget to ensure business objectives are met.Planning and organizing: Ability to build commercial plans and to prioritise across multiple trade and project workstreams. Clearly document trade and individual concession opportunities, risks and actions and be driven to deliver the follow up.Brand ambassador: Represent the brand in a professional manner in discussions with concession partners and other third partiesAble to travel to UK and other European markets as requiredWHAT WELL OFFER YOUAs an Area Manager at White Stuff you will be entitled to an array of great benefits, some of which include:Half yearly bonus opportunityUp to 30 days holiday per annum2 extra (paid!) days off per year to volunteer in the local community50% discountUniform allowanceWe are committed to creating an environment where we can all be proud to work and be ourselves. Part of this commitment is being an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, and age. #J-18808-Ljbffr
Job Title
Concessions Area Manager Germany (North)