A well-funded independent company, with ambitious plans to expand, our client is looking for a dedicated Customer Care Agent (m/f/d) to join their team.Our client is a dynamic and fast-growing start-up. On a mission to help families enjoy good food, they believe home cooking is important, so theyve made it simple. They take the hassle out of planning, shopping and cooking, by delivering weekly meals with the ingredients and recipes ready to cook, so theres no more whats for dinner panic.YOUR NEW ROLEJoining a team of supportive, social and vibrant team members, you will be the (virtual) face of our client, delivering first and lasting impressions to their Dutch customers. With the help of an extensive training, you will be able to confidently and efficiently communicate to their customer base and couriers via phone, email or chat, providing quality advice and assistance on all things for our client.RequirementsKeep on top of a high volume of customer calls, emails and live-chatsEnsure their Dutch customers queries or complaints are answered with the aim of a first time resolutionPerform customer engagement calls to existing membersAchieve KPIs whilst maintaining excellent qualityKeep your finger on the pulse with regards to customer happiness and retention; reporting back their thoughts to the wider business.We''d love to meet someone withStrong attention to detail and time managementGood PC & typing skillsExcellent written and verbal communication skills in Dutch and in EnglishAble to work in a teamCurious and an eye for improvementThe ability to go the extra mileBenefitsCoffee, tea, ice cream, cereal and fruit provided every single day to keep you freshAs many new recipes to test cook as you can handleStaff discount on our clients boxes, also for your family and friendsWir freuen uns Sie kennenzulernen!Sie knnen uns Ihre Bewerbung an bewerbung@030-workstation.de senden.Ihr KontaktWorkstation AGHerr Robert KhnlAlt Moabit 96 B10559 BerlinTelefon +49 30 43024324 #J-18808-Ljbffr
Job Title
Dutch Customer Service Recipe Box Company