Ready to elevate your career?Were on the lookout for a Customer Success Specialist to join our dynamic team! If youre innovative, personable, and thrive in a fast-paced, ever-evolving environment, this could be the perfect fit for you.Role Overview:As a Customer Support Specialist, youll handle customer inquiries and resolve issues exclusively through email and live chatno phone support required.Key Responsibilities:Respond to customer inquiries via email with clear, timely communication (no phone calls needed)Moderate user-generated content, ensuring adherence to company policies and standardsDetect and address potential scams or fraudulent activities to maintain a secure online environmentLog customer interactions and resolutions accurately for record-keepingWork collaboratively with team members to improve processes and enhance customer experiencesProvide detailed, accurate information using the best tools and resourcesAchieve personal and team performance goalsCollaborate with internal and client teams to deliver seamless supportAttend training sessions to ensure compliance with moderation guidelinesSupport multiple workflows, clients, and markets as requiredRequirements:Fluent in German (C2 level)Fluent in English (B2 level)EU citizenship or Maltese Residency Card0-1 year experience in customer supportStrong leadership, analytical, and communication skillsEagerness to learn and growWhy Join Us:Competitive Salary:We recognize your skills and dedicationPerformance Bonuses:Earn rewards for your achievementsTransportation Provided:Company transport from designated pick-up pointsRelocation Support:Assistance for a smooth transitionCareer Growth:Opportunities for advancement and professional developmentHybrid Work Model:Flexible work options for a better work-life balanceIf youre ready to embark on a fulfilling customer support journey, apply today, and well be in touch! #J-18808-Ljbffr
Job Title
German Customer Support Specialist Hybrid in Malta (Chat & Email Only)