Ready to Take Your Career to the Next Level?We''re seeking a Customer Success Specialist to join our dynamic team! If you''re innovative, personable, and thrive in a fast-paced, ever-changing environment, this opportunity could be perfect for you.Role Overview:As a Customer Support Specialist, you''ll manage customer inquiries and resolve issues exclusively through email and live chatno phone support involved.Key Responsibilities:Respond to customer queries via email with clear and prompt communicationModerate user-generated content to ensure compliance with company policiesIdentify and address potential scams or fraudulent activities to maintain platform securityAccurately document customer interactions and resolutionsCollaborate with teammates to enhance processes and improve customer experiencesProvide precise information using the best tools and resources availableMeet personal and team performance targetsWork with internal and client teams to ensure seamless support deliveryAttend training sessions to stay updated on moderation guidelinesSupport multiple workflows, clients, and markets as neededRequirements:Fluent in German (C2 level)Fluent in English (B2 level)EU citizenship or Maltese Residency Card0-1 year experience in customer supportStrong leadership, analytical, and communication skillsEagerness to learn and growWhy Join Us:Competitive Salary:We recognize your skills and dedicationPerformance Bonuses:Earn rewards for your achievementsTransportation Provided:Company transport from designated pick-up pointsRelocation Support:Assistance for a smooth transitionCareer Growth:Opportunities for advancement and professional developmentHybrid Work Model:Flexible work options for a better work-life balanceIf you''re excited to embark on a rewarding customer support journey, apply now, and we''ll be in touch soon! #J-18808-Ljbffr
Job Title
German Customer Support Specialist Hybrid in Malta (Chat & Email Only)