Reference: PEFRClick here to read more about moving to Germany.We offer:Work in a nice office location in Frankfurt am MainHybrid work model (80% on-site, 20% remote)Great work-life balance with normal office hoursInternational environmentEmployee events (summer party, Christmas party, after-work gatherings)Free drinks and snacksAccess to the Corporate Benefits portalEmployee discounts on the brand''s productsErgonomic workstations and modern Apple/Windows laptopsThe job:As a customer support representative for this luxury brand, you will be in charge of consulting and supporting customers via phone, mail, and (video) chat for customers in Denmark. Your daily work will include tasks like these:Be in charge of the Danish online store and ensuring that all texts on the online store are translated correctly from English to DanishLocalise the Danish online store to cater to the local culture and interestsWork closely with marketing to identify localised marketing opportunitiesEnsure that the store offers a smooth customer experience (check regularly that the payment options are working, etc.)Check up on orders in the e-commerce system and handle returns and complaintsProcess improvements and data maintenanceYour qualifications:You speak and write Danish at a native level and you are fluent in English (C1).2-3 years experience in customer service, sales, or e-commerce.High motivation, especially for sales and willingness to learn continuously.Hands-on experience with digital campaigns like Google and Meta Ads is a plus.You have a basic level of handling computers and managing tools.Good IT user skills and the ability to quickly adapt to new systems.Strong interpersonal and communication skills as required to effectively communicate to a diverse audience.You are confident, driven, and results-oriented.Strong problem solving and troubleshooting skills, conflict resolution and negotiation skills, and great analytical skills to identify the root cause of issues.If you have any questions about the position, please feel free to send an email to info@jobsqd.com. Our recruiters are ready to help! #J-18808-Ljbffr
Job Title
Danish Sales and Customer Support - Frankfurt