We are looking for a senior professional to enhance our customer service experience. Engaging with various operations teams, you will assist with complex challenges and contribute to continuous learning and development. Your mission Ensure smooth collaboration with operations and external partners to deliver outstanding customer service and proactive solutions Identify and propose improvements in existing processes Assist with complex tasks, learning from various operations teams Handle complex customer complaints, including legal disputes, and ensure timely resolutions Act as liaison between Level 1 and Level 3 support, managing incident and problem escalations Serve as POC for OEM Managers and Key Account Managers for complex inquiries Deliver timely and effective communication to customers and stakeholders Support and train colleagues, identifying knowledge gaps and offering training sessions Your profile Previous experience in customer support and IT services, preferably in a junior team lead position Knowledgeable in e-mobility services, handling complex technical tasks under pressure Strong focus on understanding customer pain points and proposing improvements Passionate about delivering high-quality customer service to EV drivers Self-motivated, committed, with excellent time-management and organizational skills Comfortable in a fast-paced, impact-driven environment Strong interpersonal and intercultural skills, able to influence stakeholders positively Proactive mindset to anticipate issues and propose solutions Fluent in English and German; additional languages are advantageous Familiarity with CRM tools like Zendesk, Jira, and accounting tools such as Adyen and SAP We offer A unique opportunity combining the energy of a start-up with the power of BMW, Mercedes Benz Mobility & bp Working on products & services with a high social impact An international team of talented people who love what they do and live a collaborative spirit An open minded culture with room for growth and the freedom to bring in own ideas Subsidized gym membership, subsidized office lunch benefit, a personal development budget for your professional growth, monthly mobility budget, offsite/ team events & much more Modern, sunny offices in Berlin & Munich up to 3 days of home office in a week and of course the classics: delicious coffee & tea, fresh fruits and an office dog friendly environment At DCS we acknowledge the value of diversity, promote equality and challenge unfair discrimination. We strive to create an inclusive work environment, safe for anyone regardless of their gender identity, sexual orientation, abilities, ethnicity or race. We have the clear goal of driving diversity and inclusion across all dimensions and treat each applicant with the same respect and consideration. Get in touch! Excited about being a part of the transition to e-mobility? Then send us your application with your CV and motivational statement including your earliest starting date and salary expectations. Dont worry if you dont think you meet all requirements for this position. First and foremost, we value like-minded, passionate people who want tomake an impact in shaping the future of e-mobility. We encourage you to apply and convince us why you would be a good fit in a cover letter. We are looking forward to hearing from you! #J-18808-Ljbffr
Job Title
Senior Customer Service Specialist (m/f/d)