Over the past 20 years, NETCONOMY has grown from a startup to a 500-people team working across 10 European locations. We believe in the power of agile and cross-functional collaboration, bringing together people from various backgrounds to create outstanding digital solutions.YOUR JOBAs a Program Manager (m/f/d) you will oversee the end-to-end delivery of strategic, large-scale, cross-functional programs and support other key initiatives related to customer engagement. Youll collaborate with various internal and external stakeholders to ensure successful program execution, adhering to our program management standards and processes.Your jobs key responsibilities are:Managing internal and external stakeholders by providing regular reports, maintaining stakeholder maps, and ensuring effective communication throughout the program lifecycleActing as the primary tactical driver of customer engagement, leading the program to meet client expectations and strategic goalsOverseeing customer satisfaction by consistently gathering feedback and contributing to improvements, while proactively addressing any concernsPlanning and managing the program roadmap and milestones in close collaboration with the client and the internal teams, ensuring alignment on priorities and timelinesLeading the escalation management, resolving issues and ensuring smooth project delivery by understanding the status of each project phase as well as each stream within the programMonitoring and managing key KPIs, ensuring the program meets its objectives while overseeing forecasting and billing accuracy across the entire projectIdentifying opportunities for cross-selling and upselling, working closely with clients to advise on new features, epics, or products, and contributing to the creation of offersYOUR SKILLS5+ years of work experience as Product Owner, Product Manager or Project ManagerExcellent communication skills in English (C1 levels) and German (C2 levels)Knowledge of agile methods such as Scrum and KanbanExperience with business aspects related to project managementOpen, communicative, and balanced personalityStrong intercultural skills and willingness to travel (approx. 15% of working hours)Beneficial Skills:Work experience as Program ManagerCompleted studies in the field of software or business (TU, FH or similar)Experience with technical frameworks in the area of Customer Experience, Web and Mobile and a basic technical understanding in the dedicated areaEconomic responsibility in a projectPractical experience with agile methods such as ScrumOUR OFFERWhile were one company, each location has unique aspects and benefits. Heres a glimpse of what to expect:Flexible Working Models: Thanks to our flexible working models you can balance out your day based on your needs.Career Development & Onboarding: Start your journey in NETCONOMY with a structured onboarding and mentoring phase and continue with individual training opportunities. Our training department will find the best solution for you!Company Summit: Exchange professional and personal experiences at our annual in-house conference! One of the highlights of our company Summit is the vibrant networking environment it cultivates.Social Events: Join your colleagues and build new connections at our social events like Pizza & games evenings, hiking, the Christmas party, and celebrate milestones together. Its on us!Snacks and Wellbeing: Fuel your productivity and taste buds with our monthly meal allowance and discounts at partner restaurants.Mobility Support: Choose eco friendly transportation! As we take our responsibility for the environment seriously, we support your climate-friendly transportation costs. #J-18808-Ljbffr
Job Title
Program Manager (m/f/d)